FAQ - Windows 10/11 Upgrade for Students

Are there restrictions on shipping addresses?

Can participating students continue using the software after they graduate?

Do these products provide the same functionality as those available through the academic retail market?

I'm graduating this semester. Can I order the software after I graduate?

I'm having problems downloading/installing the software. How can I get help?

Instead of downloading the software, can I request a DVD?

Is technical support included with the license?

Is training for the software available?

What happens if my DVD media is defective, and I cannot install the software?

What is the delivery process?

What is the order cancellation policy?

What methods of payment are accepted for the DVD?

When can I expect my order if I chose to have it shipped to me?

Who is eligible to participate in the program?

Will I receive an order confirmation?

Will sales tax be charged?

Windows for Students

 

Are there restrictions on shipping addresses?

Yes, shipping is available to US addresses only.

Can participating students continue using the software after they graduate?

Yes. The OS is yours to keep even if you leave ECU.

Do these products provide the same functionality as those available through the academic retail market?

Yes, a product purchased through this program offers the same functionality as a product purchased through the academic retail market. There is no difference in product functionality.

I’m graduating this semester. Can I order the software after I graduate?

No. Only CURRENTLY-ENROLLED students are eligible to participate in this program.

I’m having problems downloading/installing the software. How can I get help?

There are a few options available to you:

  1. Review the software download/install instructions on the ECU ITCS website.
  2. Contact Pirate Techs at 252-328-9866

Instead of downloading the software, can I request a DVD?

Yes. Choose Mail Order rather than Download when adding products to your cart. You will be charged a cost for the DVD media and shipping.
Be sure to order the correct product; there are no refunds!

Is technical support included with the license?

Customers acquiring software under the program are not eligible for telephone support from Microsoft. Microsoft does provide these instructions for download and installation.

Is training for the software available?

There are a few different training options available to you:

  1. Log in to your ECU LinkedIn Learning account to access FREE training videos on using Windows and more.
  2. ECU is a member institution of the Microsoft Imagine Academy. All faculty, staff and students are eligible for free online training on the latest Microsoft technologies through the academy. Submit the Microsoft Imagine Academy request to get started.
  3. Learn Office through Microsoft’s online tutorials.

What happens if my DVD media is defective, and I cannot install the software?

If you receive a defective product, contact Kivuto Solutions (the company that ships the product).

What is the delivery process?

During the order process, you provide a shipping address located within the Unites States.

What is the order cancellation policy?

All orders made under this program are final.

What methods of payment are accepted for the DVD?

Payment may be made by Visa, MasterCard, American Express or PayPal.

When can I expect my order if I chose to have it shipped to me?

The delivery times depend on the shipping option you chose during purchase. If you do not receive your package within the expected time, you should contact Kivuto Solutions (the company that ships the product).

Who is eligible to participate in the program?

Enrolled students at East Carolina University.

Will I receive an order confirmation?

A sales receipt is sent to you by email after you place your order.

Will sales tax be charged?

Sales tax will not be charged.

Windows for Students

Through a special license agreement with Microsoft, ECU is able to offer to students at no cost, a Windows operating system download they can keep, even after graduation. Note that there is a cost for DVD media and shipping with the mail order option.

Note: To enter the ECU OnTheHub® store, you must provide your ECU PirateID and passphrase.

Details

Article ID: 67172
Created
Wed 6/12/19 9:17 AM
Modified
Fri 11/11/22 3:28 PM
Service Owner
Service Management

Related Services / Offerings (1)

Enrolled students are eligible for a FREE Windows 10 or Windows 11 operating system download.