FAQ - Multifactor Authentication

I have lost my trusted laptop! What do I do now?

I have configured MFA but Outlook does not prompt for a password.

I need to log in to my account but don't have my verification device with me!

Outlook says my password is incorrect, but I know that it is correct.

Why should I set up a primary AND secondary form of verification?

I am scheduled to take a proctored exam in ECU's Testing Center using Canvas. Will I be allowed to use my phone to authenticate?

 

I have lost my trusted laptop! What do I do now?

If your trusted computer is lost or stolen, an unauthorized user could access your account without verifying. As soon as possible, call Pirate Techs support 252-328-9866 to report the stolen device. Technicians will remove the trust on the device, and a user must again authenticate for access.

I have configured MFA but Outlook does not prompt for a password.

If Outlook is configured to remember your password, clear the saved password.

  1. Click Start.
  2. Click Control Panel. If Control Panel shows the category view, click User Accounts.
  3. Click Credential Manager.
  4. Locate the set of credentials with “Outlook” in the name.
  5. Click the down arrow to expand the credential set.
  6. Click Remove from Vault.
  7. Repeat this process for any additional Outlook credentials.

I need to log in to my account but don't have my verification device with me!

Find a computer and log in to pirateid.ecu.edu. You can reset the verification device from this site.

Outlook says my password is incorrect, but I know that it is correct.

Upgrade to the latest version of Office for the best MFA experience.

Your Office 365 subscription includes FIVE downloads of Microsoft Office (full version) for your personal computers, either Mac and/or PC. The installs are active until you leave ECU.

If you choose not to upgrade, then an app password is required to replace your ECU passphrase.

Why should I set up a primary AND secondary form of verification?

During initial enrollment, you configure your primary method of verification. However, it is advisable to set up a secondary form of verification in case your primary method is ever unavailable.

For example, you are trying to access Office 365 over WIFI with no cellular service. In this case, you can use the authenticator app to get a code for verification.

I am scheduled to take a proctored exam in ECU's Testing Center using Canvas. Will I be allowed to use my phone to authenticate?

Yes. UNC Online is aware of the MFA requirement and will allow you to verify your identity through your authentication device. Once the login to Canvas is complete, the proctor will remove your mobile device from the testing area.

See this article from UNC Online to learn more.

Details

Article ID: 67230
Created
Tue 6/18/19 2:27 PM
Modified
Thu 9/2/21 3:05 PM
Service Owner
Middleware & IDM