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Services or Offerings?
Cisco Finesse Call Center
  1. Services
  2. Communication - Conferencing - Collaboration
  3. Cisco Call Center
Cisco Finesse is ECU’s call center software for clinics, help desks and other customer service offices.
Data Center Hardware Install
  1. Services
  2. Hardware - Software - Storage
  3. Storage
  4. Servers & Data Centers
Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.
Data Center Hardware Removal
  1. Services
  2. Hardware - Software - Storage
  3. Storage
  4. Servers & Data Centers
Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.
University Multimedia Center (UMC) Project
  1. Services
  2. Research Computing
The UMC team designs and develops multimedia projects for interactive course content and promotional purposes, especially innovative projects that serve distance education (DE).
Pirate Academic Success Center Support
  1. Services
  2. Other Campus Services
  3. Pirate Academic Success Center
PASC staff submit this request for issues with any of our PASC-maintained Dell and Lenovo laptops or Apple iPads.
Statistical Software Licensing
  1. Services
  2. Hardware - Software - Storage
  3. Software
  4. Statistical
Statistical softwares available for ECU users available through the ECU Download Center.
ArcGIS Licensing
  1. Services
  2. Hardware - Software - Storage
  3. Software
  4. Desktop Publishing & Design
Geographic Information System software available through the ECU Download Center.
*Clinical Support
  1. Services
  2. Clinical
If you cannot find the service you need within these categories, click the "Submit a Ticket" button to submit a technology support ticket to the Pirate Techs Technology Support Center.
Storage Area Network (SAN) Support & Space Request
  1. Services
  2. Hardware - Software - Storage
  3. Storage
Request a consult to add a department server or increase storage on a current server in the ITCS Data Center. Backup options also available.
Report/Dashboard Access and Support (ecuBIC and Power BI)
  1. Services
  2. Business
  3. Data and Analytics
The ECU Business Intelligence Center (ecuBIC) allows users to create specialized reports to support the university's strategic initiatives. Submit this ticket to request access to or assistance with an ecuBIC report.
Lecture Capture Schedule Recording
  1. Services
  2. Other Campus Services
  3. College of Business
Schedule a recording in a classroom (supported classrooms only).
Lecture Capture
  1. Services
  2. Other Campus Services
  3. College of Business
Request assistance or report an issue with lecture capture.
Computer & Printer Support
  1. Services
  2. Other Campus Services
  3. College of Business
Request assistance or report an issue with your workstation, classroom and conference room technology or other technology need.
Website
  1. Services
  2. Other Campus Services
  3. College of Business
Request assistance or report an issue with any COB department website.
Consultation Services
  1. Services
  2. Other Campus Services
  3. BSOM Data Analysis & Strategy
Our office provides consultation services and data assistance. These can be formal or informal and will be suited to your needs.