Employee Computer Replacement Selector


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Pirate Techs Chat

Submit this ticket once you receive the eligibility email


The Computer Refresh Program assists ITCS with facilitating the replacement of ECU-managed computers that are out of warranty. Completion of this form is required after receipt of your “eligibility for replacement” notification. After submission of this form, the replacement process will begin, and if supplementary information is necessary to complete this request, you will be contacted.

Replacement computer configurations are based on both job duties and available University funding. Requests that are outside of the University computer standard configuration will require departmental approval for the increased cost.

Eligibility criteria:

  • You are faculty or staff
  • Your most recent ECU-managed computer is out of warranty (or will be in the next 6 months)
  • You work in one of these areas:*
    • College of Allied Health Sciences
    • College of Arts & Sciences
    • College of Business
    • College of Education
    • College of Engineering & Technology
    • College Fine Arts & Communication
    • College of Health & Human Performance
    • College of Nursing
    • Honors College
    • ITCS
    • Campus Operations/Facilities Services
    • Student Affairs

*Departments not part of this program: Aramark/Dining, Athletics, Campus Recreation, ECU Physicians clinics, Parking and Transportation, School of Dental Medicine clinics, Student Engagement, Student Stores, Student Health Services, University Housing and University Printing & Graphics.

Available To

Faculty, Staff

Get Started

The brand, model, service tag/serial number can usually be found on the computer itself.

Check your warranty status through the manufacturers' website:

Features and Benefits

This program ensures your ECU-managed computer is eligible for replacement and coincides with employees job duty requirements.

Service Availability

This program is subject to available University funding.


Additional costs may apply depending on the computer model requested. For example, if you choose a higher-end model than you currently use, approval by the dean, chair or director/manager is required as higher costs are paid by your department.

Request Service


Service ID: 31683
Wed 12/9/20 10:13 AM
Fri 6/18/21 11:30 AM