Body
Available to
Faculty, Staff, Students
Overview
These instructions re-onboard your personal iOS device to the eduroam network. This updates your device's required CA certificate to the latest version.
To preserve continuous internet access for your devices, please update between Wednesday, February 25, 2026, through March 8, 2026. You can still re-onboard after March 8, but note that your device will not be able to access the internet through eduroam.
IMPORTANT! If you are connected to ecu-wifi or your cellular service, open Safari, navigate to http://onboard.ecu.edu and SKIP TO STEP 2. This process requires you onboard using Safari.
Step 1
Open Wi-Fi settings and join the eduroam network using your PirateID and password. If you are prompted to trust a certificate from access.intra.ecu.edu, tap Trust (top right).
Step 2
Open Safari and navigate to http://onboard.ecu.edu. The ECU Network Configuration Utility opens. Tap Sign In. The ECU sign in dialog box opens.
Step 3
Follow the dialog box instructions to sign in.
IMPORTANT: If you are not on the ECU network while following these steps – you are at home or using cellular service, for example – you will be asked to authenticate through MFA (text, phone call, etc.). Begin by typing in your ECU email address.
Step 4
The ECU Network Configuration Utility opens. Tap Join Now.
Step 5
A pop-up states, ""cloud.securew2.com" is trying to download a configuration profile. Do you want to allow this?" Tap Allow. The Choose a device may appear. Choose your iPhone or Apple Watch (depending on the device you are updating). The profile downloads to your device. Tap Close.
Step 6
You won't be able to install the new profile until the current Configuration Profile is deleted. A pop-up tells you the profile installation failed. Tap the OK button. Then tap the X (upper left) to close the dialog box.
Step 7
In the VPN & Device Management dialog box, notice that there are two profiles: Downloaded Profile (you just did this) and the Configuration Profile (the current profile). You will be removing the current Configuration Profile.
Step 8
In the Profile dialog box, tap Remove Profile. Type in your device PIN when prompted.
Step 9
A pop-up tells you that, "Removing this profile will change settings on your iPhone." Tap Remove.
Step 10
The VPN & Device Management dialog box opens again. Now you only see the Downloaded Profile. Tap the forward arrow to open the profile's details.
Step 11
The Install Profile dialog box opens. Tap Install (upper right).
Step 12
Enter your device's passcode when prompted. A Warning dialog box opens letting you know that you are installing an Unmanaged Root Certificate for "ECU Root CA," "eduroam-US Root CA" and ECU-ROOTCA-CA." This is normal. Tap Install (upper right).
Step 13
A pop-up lets you know that "Installing this profile will change settings on your iPhone." Tap Install.
Step 14
If you are within range of the eduroam network, your device automatically connects.
If you complete this process off campus eduroam automatically connects once you are on campus. Tap Done.
