Service Catalog

Categories (20)

ITCS Only

Services which are applicable only to the ITCS department.

Only ITCS Authorized Personnel Allowed to view and access these services. Sign-In to Access.

Getting Started

Check out these Getting Started resources for faculty, students, staff, alumni, and retirees to learn about email, connecting to the network, free software, computer labs, educational technologies, and much more!

Accounts and Passwords

PirateID and Passphrase support. Two-step Verification. Request or extend non-ECU and non-Employee PirateIDs. Employee Account Terminations & Transfers.

All other account requests are found with the specific application or tool in the appropriate category.

AV & Classroom Technology

Request one-on-one or group training or report non-emergency classroom support. Departments updating classroom/conference room technology can request a walk-through to discuss options.

Business

IT Project Management, Banner, ecuBIC, Kronos, Sharepoint, PiratePort, AppWorx, Xtender, ODS, DegreeWorks....

Clinical

EHR Rev Cycle, Ambulatory Application, Axium, Telemedicine, Clinical Recording System Support

Computer Labs, Student Printing & VCL

Computer Labs, Student Printing, and VCL

Educational Technologies

Blackboard, Lynda.com, Clickers, Animation Services, Mediasite, Omeka, iWebfolio, Video Captioning.

For more information on Educational Technologies, please visit https://itcs.ecu.edu/services/?category=educati...

Governance, Compliance & Security

Software/Hardware Security Assessments, Information Risk Management, Copyright Compliance, File Sharing, FERPA, HIPAA, SSN/PII, IRB, PCI, Report a Security Incident

Hardware, Software & Storage

Windows/Apple support including desktops, laptops, iPhones/iPads, equipment purchase consults, Server Consults/Quotes, OneDrive Pro, Piratedrive, Office365 Web Applications, Software Available for download...

IT Accessibility

ECU is committed to providing information technology and systems that are accessible to all users, including users with disabilities and users of assistive technologies.

Multimedia & Video Services

ECU users have a variety of support options when it comes to digital communications...

Teach a distance education course, record a lecture for asynchronous viewing, collaborate with your peers, engage students in collaborations from your home or campus office. Does your research project or class require a video? Our staff assists from the creative to production. Maybe you have older VHS tapes that require digitizing. Let us help you take advantage of our expertise and tools so your ideas become a reality.

Network & Wireless

Connect to an ECU Network, Network Wiring Installation and Repair, Firewall Requests, VPN, IP address change and requests, Before you dig Infrastructure locating...

Research Computing

High Performance Computing Resources and Access, Qualtrics Survey Tool, REDCap for HIPAA and PHI Research


For more information on Research Computing, please visit https://itcs.ecu.edu/services/?category=researc...

Training

Support for LinkedIn Learning (formerly Lynda), Microsoft Imagine Academy, SAS Training, Cornerstone support and course packaging assistance.

Voice, Email & Conferencing

Email, conferencing, voice mail, campus telephones, VoIP, pagers, cellular devices, listservs....

For more information on Email & Communication, please visit https://itcs.ecu.edu/services/?category=voice-e...

Web Services

Request access or support for CommonSpot, Siteimprove, MyWeb or WordPress. Create a shorter URL, department calendar or search terms for your existing site.

Other Campus Services

Find requests for Creative Services (graphic design, video, web design and photography), 25Live and digital signage support, ECU police camera/alarm requests, Human Resources, Joyner Library Technical Support and College of Engineering & Technology technical support.

Requests Open to the Public

Services that are open to the public

Help

Can't find the service you need? Need help navigating this service catalog?