Service Catalog

Categories (17)

Public Requests

For non-ECU users. Request assistance with the Admissions portal or submit a GDPR Data Subject Rights Request.

Accounts - Access

PirateID, passphrase and MFA support, employee account transfer or termination and access modification for Banner module approvers.

Audiovisual

Report non-emergency audiovisual issues in a classroom, request equipment training or an equipment upgrade consult.

Business

IT Project Management, Banner, ecuBIC, Kronos, Sharepoint, PiratePort, AppWorx, Xtender, ODS, DegreeWorks....

Clinical

ECU Physicians EHR and project management, Dental School Axium, Telemedicine and clinical recording support.

Communication Conferencing Collaboration

Telephones, voicemail, email, Teams, Webex, pagers, cellular devices, fax, listservs

Educational Technologies

Platforms and tools like Canvas, Mediasite, clickers, digital badges, Omeka, and more plus accessibility and usability consults.

Governance, Compliance & Security

Enterprise Data Management, Export Controls Review, FERPA Data Permission, file sharing, GDPR request, PII use request, Rapid7 troubleshooting and more

Hardware Software Storage

Technology purchasing, installation and repair, OneDrive, Piratedrive, licensed software and downloads.

Multimedia - Video Services

Educational event recording, animation, video projects and captioning

Network - Connectivity

Wired and wireless networks, virtual private network (VPN), domain name services, firewall changes, static IP addresses and the infrastructure locate service

Research Computing

REDCap, Qualtrics, poster printing and high performance computing

Student Printing - Computer Labs - VCL

Student computer labs, the Virtual Computer Lab (VCL) and the print management program

Training

Request support for LinkedIn Learning, Microsoft Imagine Academy, SAS Training, Cornerstone support and course packaging assistance. Users can also register for face-to-face and online technology training through Cornerstone training management system.

Web Services

Request access or support for WordPress, Siteimprove, MyWeb, URL shortener or the ECU Events calendar.

Other Campus Services

Requests for College of Education, BSOM, Financial Services, the Graduate School, Human Resources, the Office of Research Administration, the Office of Innovations & New Ventures, 25Live, Digital Signage, Joyner and Laupus libraries and ECU Police.

Help

If you're not finding the service or category you need, send this general request to Pirate Techs or call 252-328-9866.