Service Catalog

Categories (18)

Getting Started

NEW ARTICLE: Teleworking Tips and Tricks for Faculty and Staff. Check out these Getting Started resources for faculty, students, staff, alumni, and retirees to learn about email, connecting to the network, free software, computer labs, educational technologies, and much more!

Accounts and Passwords

PirateID and Passphrase support. Two-step Verification. Request or extend non-ECU and non-Employee PirateIDs. Employee Account Terminations & Transfers.

All other account requests are found with the specific application or tool in the appropriate category.

Audiovisual

Report non-emergency audiovisual issues, request equipment training or an equipment upgrade consult.

Business

IT Project Management, Banner, ecuBIC, Kronos, Sharepoint, PiratePort, AppWorx, Xtender, ODS, DegreeWorks....

Clinical

EHR Rev Cycle, Ambulatory Application, Axium, Telemedicine, Clinical Recording System Support

Computer Labs, Student Printing & VCL

Computer Labs, Student Printing, and VCL

Educational Technologies

Blackboard, LinkedIn Learning, Clickers, Animation Services, Mediasite, Omeka, iWebfolio, Video Captioning.

Governance, Compliance & Security

Software/Hardware Security Assessments, Information Risk Management, Copyright Compliance, File Sharing, FERPA, HIPAA, SSN/PII, IRB, PCI, Report a Security Incident

Hardware, Software & Storage

Support for desktops, laptops and other computing equipment, new computer and server quotes, secure storage, cloud storage and licensed software and downloads.

Multimedia & Video Services

ECU users have a variety of support options when it comes to digital communications...

Teach a distance education course, record a lecture for asynchronous viewing, collaborate with your peers, engage students in collaborations from your home or campus office. Does your research project or class require a video? Our staff assists from the creative to production. Maybe you have older VHS tapes that require digitizing. Let us help you take advantage of our expertise and tools so your ideas become a reality.

Network & Wireless

Connect to an ECU Network, Network Wiring Installation and Repair, Firewall Requests, VPN, IP address change and requests, Before you dig Infrastructure locating...

Research Computing

High Performance Computing Resources and Access, Qualtrics Survey Tool, REDCap for HIPAA and PHI Research

Training

Request support for LinkedIn Learning, Microsoft Imagine Academy, SAS Training, Cornerstone support and course packaging assistance. Users can also register for face-to-face and online technology training through Cornerstone training management system.

Voice, Email & Conferencing

Email, conferencing, voice mail, campus telephones, VoIP, pagers, cellular devices, listservs....

Web Services

Request access or support for CommonSpot, Siteimprove, MyWeb or WordPress. Create a shorter URL, department calendar or search terms for your existing site.

Other Campus Services

Find requests for Creative Services (graphic design, video, web design and photography), 25Live and digital signage support, ECU police camera/alarm requests, Human Resources, Joyner Library Technical Support and College of Engineering & Technology technical support.

Requests Open to the Public

Services that are open to the public

Help

Can't find the service you need? Need help navigating this service catalog?