Service Catalog

Categories (15)

Accounts - Access

PirateID, MFA/two-step verification, account management, Banner module approvals, Azure SSO applications.
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Business

Administrative systems, Banner, ODS, Faculty 180; TeamDynamix, PiratePort, Systems Coordination, Project Management, Kronos, AccuSQL, Degree Works, DocuSign, Formstack, TargetX.
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Clinical

ECU Physicians EHR and project management, Dental School Axium, Telemedicine and clinical recording support.
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Communication - Conferencing - Collaboration

Telephones, voicemail, email, Teams, Webex, pagers, cellular devices, fax, listservs
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Hardware - Software - Storage

Technology purchasing, installation and repair, OneDrive, Piratedrive, licensed software and downloads.
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IT Security - Compliance

PCI, Rapid7, Microsoft Intune, GDPR, data management, information security and approvals/exception requests.
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Multimedia - Video Services

Educational event recording, animation, video projects and captioning
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Network - Connectivity

Wired/wireless networks, VPN, domain name services, firewall changes, IP addresses and the fiber optic locate service.
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Other Campus Services

Requests for non-IT departments. BSOM Data Analysis & Strategy, Campus Living, COB, COE, CET, Financial Services, Creative Services, ECU Police, Grad School, HR, Innovations & New Ventures, Joyner/Laupus libraries, Clinical Trials, Pirate Academic Success Center, Research Administration, 25Live & digital signage
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Public Requests

For non-ECU users. Request assistance with the Admissions portal or submit a GDPR Data Subject Rights Request.
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Research Computing

REDCap; Qualtrics; OnCore; University Multimedia Center projects; high performance computing.
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Teaching - Learning

Canvas and other learning technologies; campus audiovisual; computer labs; student printing and VCL.
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Training

Cornerstone; project management certification, IT accessibility, LinkedIn Learning; Microsoft Imagine Academy; SAS
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Web Services

Request access or support for WordPress, Siteimprove, MyWeb, URL shortener and other ECU web services.
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Help

If you're not finding the service or category you need, send this general request to Pirate Techs or call 252-328-9866.
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