FAQ - Messaging

Summary

Answers to questions you might have concerning your ECU email and other messaging apps.

Body

IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers | Submit a Ticket

Is the Outlook desktop app part of the Microsoft 365 Office downloads?

I'm having an issue with Outlook and need to create a new profile.

How can I restore a deleted email?

I am unable to forward my faculty/staff email to my Gmail account. Why is this?

Am I still able to forward email messages to an Outlook folder in my mailbox or to an ECU colleague?
 

Is the Outlook desktop app part of the Microsoft 365 Office downloads?

Yes. You have five Office licenses included with your ECU Microsoft 365 subscription. Outlook is part of the full Office suite of apps.

I'm having an issue with Outlook and need to create a new profile

If your calendars and shared accounts are not updating correctly or if there is an issue with Outlook not connecting, see these Microsoft instructions to create a new profile within Outlook:

How can I restore a deleted email?

Here's what to do first:

  1. Check the Deleted Items folder. If the email shows in this list, drag it back to your inbox (or any of folder).
  2. If the message is no longer in the deleted items folder, click the Recover items recently removed from this folder link.
  3. If Step 2 does not restore the message, call the Pirate Techs Service Desk 252-328-9866.

I am unable to forward my faculty/staff email to my Gmail account. Why is this?

Due to a security risk, the ability to auto-forward faculty/staff email to an external account was disabled March 2024.

Am I still able to forward email messages to an Outlook folder in my mailbox or to a colleague?

Yes. Faculty and staff are unable to forward their ECU mailbox to a third-party email account like Gmail.

Details

Details

Article ID: 67489
Created
Tue 12/17/19 9:55 AM
Modified
Tue 10/15/24 11:50 AM
Service Owner
Unified Communications

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See these IT Knowledge Base articles on managing your ECU email account.