Body
Available to
Faculty, Staff, Students
Overview
March 25, 2026.
We are aware that some users may be experiencing a network connectivity issue when connecting an ECU-managed Windows 11 computer to eduroam. If you encounter this problem, first connect your device to the ecu-wifi network. Next, launch the Company Portal application, click Setting (bottom left), then click Sync. After the sync completes, try reconnecting to the eduroam network. If the issue persists, restart your computer and attempt to connect to eduroam again.
If this does not resolve the network connectivity issue, please contact Pirate Techs by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu.
These instructions help you connect (onboard) your Windows device to the eduroam network. During setup, the JoinNow wizard checks minimum requirements and installs a certificate on your device. This certificate is active for four years.
IMPORTANT! If you are OFF campus, already connected to ecu-wifi or your cellular service, navigate to http://onboard.ecu.edu. THEN SKIP TO STEP 2.
Step 1
Click the Wi-Fi button (bottom right). Select the eduroam network. Enter your PirateID and password. Click OK.
Open a web browser and navigate to https://onboard.ecu.edu. The ECU Network Configuration Utility opens.
Step 2
From the ECU Network Configuration Utility screen, click JoinNow. The ECU SecureW2 Wrapper downloads.
Step 3
From your Download folder, double-click the ECU_SecureW2_Wrapper (.exe file).
You may see this message: "Do you want to allow this app to make changes to your device?" Click Yes.
Once SecureW2 launches, type in your PirateID (username) and password. Click Next.
Step 4
A notification appears indicating a separate dialog will launch to continue sign-in. Click Next.
Step 5
Once on the Microsoft login page, enter your ECU email address. Click Next.
Step 6
The ECU single sign-on (SSO) page opens. Enter your full ECU email address and password. Click Sign in.
IMPORTANT: If you are not on the ECU network while following these steps – you are at home or using cellular service, for example – you will be asked to authenticate your ECU account through MFA.
Step 7
You are returned to the ECU SecureW2 Wrapper. Give the application a few moments to complete the onboarding process.
Step 8
If you are in range of the eduroam network, your device automatically connects.
If you are off campus, a message states that eduroam is out of range. When you return to campus, your Windows system will automatically connect to eduroam. Click Done.