Students, Staff and Faculty:
Holiday Hours: The IT Help Desk will be closed Thursday, November 26 - Sunday, November 29.
Beginning Monday, November 30, the IT Help Desk will follow new hours of operation:
Monday - Friday 7:30am to 5:00pm (phone and chat)
Saturday - Sunday 10:00am to 5:00pm (phone only)
Call the
IT Help Desk at 252-328-9866 | 800-340-7081 or submit a service request at
https://ithelp.ecu.edu.
Many Pirates are working, teaching and learning from home during this time. Please see the
ECU IT Tools and Resources for Teleworking news post for online collaboration how-to's, managing your office telephone, web meetings, access and storage of class/work documents and more.
When working remotely, we recommend the
Jabber software to make and receive phone calls through your personal device. This way, you avoid long distance charges to your office phone.
Submit the Jabber Account service request to have your account enable
Staff and Faculty:
Both
Walk-in IT Help Desk locations are open to assist faculty and staff. As part of our COVID-19 protocol, we are operating as an appointment-only service for user assistance. Opscan exam grading is drop-off service only. Posts can be picked up at any time.
If you require assistance with mobile email setup, computer issues, eduroam onboarding, software installation or any computer-related issue please book your appointment through our MS Booking page.
Students:
Pirate Techs Main Campus Student Center 139 location is currently closed. For questions or support, call 252-328-5407 or visit our Joyner Library 1101 location during normal business hours.