Knowledge Base

Categories (14)

Accounts and Passwords

Account Deactivation, Activating New PirateIDs, Multi-Factor Authentication (MFA) FAQs and Tutorials


Audiovisual instructions and classroom configurations.


Xtender FAQs and Tutorials, Project Management FAQs, Kronos FAQs, Software Development Services

Computing Labs, Student Printing & VCL

Student Printing FAQs, Virtual Computing Lab (VCL) Tutorials, Printing from Mobile Devices and Kiosks

Educational Technologies

Canvas, Clickers (audience response), Webex for instruction, iWebfolio, accessible course content and more

Governance, Compliance & Security

Information Security Best Practices, Identity Theft Protection Committee (ITPC) FAQs, File Sharing, Passphrase Security Standards, Software Licensing Agreements and Compliance

Hardware, Software & Storage

Hardware, Software, and Storage FAQs and Tutorials

IT Accessibility

Accessible Email Guidelines, Benefits of Closed Captioning and Transcripts, Video Captioning Requirements, Web Publishing Standards

Multimedia & Video Services

Computer-based animation

Network & Wireless

ECU WiFi, Eduroam Wireless Network, Guest Network Access, Network Connection Tutorials, Virtual Private Network (VPN) Connections and Tutorials

Research Computing

Information and FAQs on Qualtrics, REDCap, and High Performance Computing (HPC) Software


Articles related to LinkedIn Learning and other self-help resources.

Voice, Email & Conferencing

Topics include ECU email, listserv commands, the Cisco Call Center, telephone instructions and conferencing information.

Web Services

Self-help for Siteimprove Web Tool, ECU Calendar, MyWeb websites, URL Shortener and more web-related articles.