Knowledge Base

Categories (13)

Accounts - Access

PirateID activation and deactivation, passphrase security and reset and Multi-Factor Authentication (MFA).


Audiovisual instructions and classroom configurations.


Xtender FAQs and Tutorials, Project Management FAQs, Kronos FAQs, Software Development Services

Communication Conferencing Collaboration

Telephones, voicemail, email, Teams, Webex, pagers, cellular devices, fax, listservs, fax, Jabber, Call Center

Student Printing - Computer Labs - VCL

Student computer labs and print quota, Virtual Computing Lab (VCL), mobile and kiosk printing

Educational Technologies

Canvas, clickers, accessible course content, Mediasite and more

Governance, Compliance & Security

Information technology security, compliance and governance as well as regulations, guidelines and terms & conditions

Hardware Software Storage

Technology purchasing, installation and repair, OneDrive, Piratedrive, licensed software and downloads.

IT Accessibility

Accessible emails, web pages, course content, video captioning requirements and more.

Network - Connectivity

Wired and wireless network instructions, VPN and guest network help, find your MAC address

Research Computing

REDCap, Qualtrics and high performance computing (HPC)


LinkedIn Learning and security awareness

Web Services

Siteimprove web tool, MyWeb, URL shortener, digital resources overview, ECU calendar