Welcome to the IT Service Request system, ECU's first point of contact for technical support.

System Status

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Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Phone Support

Chat Support

Monday - Friday
8:00 a.m. to 5:00 p.m.
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Phone Support


M - Th 7:30 a.m. to 8:00 p.m.
Friday 7:30 a.m. to 5:00 p.m.
Sat/Sun 10:00 a.m. to 5:00 p.m.

 Walk-in Support

Pirate Techs will observe the following holiday hours:

Wednesday, November 24
Austin 103 and Laupus 1500 open 8:00 am - 5:00 pm. Joyner Library and MCSC locations CLOSED.

Thursday, November 25 through Sunday, November 28
All Pirate Techs TSC locations will be CLOSED.

Monday, November 29
All Pirate Techs TSC locations resume normal hours.

 Walk-in Services

► Passphrase resets
► Employee computer repair
► Software installs
► Network connectivity
► Hardware troubleshooting
► Virus/malware removal
► Opscan test grading

See the Pirate Techs website for a complete list of support services