Welcome to the IT Service Request System. ECU's first point of contact for Technical Support.

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Students, Staff and Faculty:

Holiday Hours: The IT Help Desk will be closed Thursday, November 26 - Sunday, November 29.

Beginning Monday, November 30, the IT Help Desk will follow new hours of operation:

Monday - Friday 7:30am to 5:00pm (phone and chat)
Saturday - Sunday 10:00am to 5:00pm (phone only)

Call the IT Help Desk at 252-328-9866 | 800-340-7081 or submit a service request at https://ithelp.ecu.edu.

Many Pirates are working, teaching and learning from home during this time. Please see the ECU IT Tools and Resources for Teleworking news post for online collaboration how-to's, managing your office telephone, web meetings, access and storage of class/work documents and more.

When working remotely, we recommend the Jabber software to make and receive phone calls through your personal device. This way, you avoid long distance charges to your office phone. Submit the Jabber Account service request to have your account enable

Staff and Faculty:

Both Walk-in IT Help Desk locations are open to assist faculty and staff. As part of our COVID-19 protocol, we are operating as an appointment-only service for user assistance. Opscan exam grading is drop-off service only. Posts can be picked up at any time.

If you require assistance with mobile email setup, computer issues, eduroam onboarding, software installation or any computer-related issue please book your appointment through our MS Booking page.



Pirate Techs Main Campus Student Center 139 location is currently closed. For questions or support, call 252-328-5407 or visit our Joyner Library 1101 location during normal business hours.


Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Help Desk

Chat Support
Monday - Friday 8:00a to 5:00p
Start a Chat Now

Phone Support
Mon - Thurs 7:30a to 9:00p
Friday 7:30a to 5:00p
Sat and Sun 10:00a to 5:00p


Walk-in Support
appointment only
Monday - Friday
9:00a to 12 noon
2:00p to 5:00p
Book an appointment

Austin 103


Health Sciences Library 1500

 Pirate Techs

Joyner Library 1101
We are Open!

Mon - Fri: 8:00a to 5:00p
Sat & Sun: 1:00p to 5:00p

Main Campus Student Center
Currently Closed