Welcome to the IT Service Request system, ECU's first point of contact for technical support.

System Status

Check the status of individual IT systems and our maintenance schedule. View Details


Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Phone Support


Monday - Thursday
7:30 a.m. to 8 p.m.
7:30 a.m. to 5 p.m.
10:00 a.m. to 5 p.m.

 Walk-in Support

Hours & Locations
Austin 103
Monday - Friday
8 a.m. to 5 p.m.

Laupus Library 1500
Monday - Friday
8 a.m. to 5 p.m.

Joyner Library 1101
Monday - Friday
8 a.m. to 5 p.m.

MCSC 139
Monday - Friday
10 a.m. to 7 p.m.
Weekends -1 p.m. to 5 p.m.

 Walk-in Services

► Passphrase resets
► Employee computer repair
► Software installs
► Network connectivity
► Hardware troubleshooting
► Virus/malware removal

See the Pirate Techs website for a full list of support services