Welcome to the IT Service Request system, ECU's first point of contact for technical support.

System Status

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Many Pirates are working, teaching and learning remotely during this time. See the Teleworking Tips and Tricks IT knowledge base article to make working off campus easier.

Pirate Techs now supports ECU faculty, students and staff through phone assistance and four campus walk-in technology support centers. There is no appointment necessary.

Services

Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

Audience Search

Alumni
Faculty & Staff
Researchers
Retirees
Students
Visitors

 Phone Support

Chat Support

Monday - Friday
8:00 a.m. to 5:00 p.m.
Begin a Chat Now

Phone Support

252-328-9866
800-340-7081

M - F 7:30 a.m. to 5:00 p.m.
Sat/Sun 1:00 p.m. to 5:00 p.m.

 Walk-in Support

Four Locations Serving all ECU users

Austin 103
Monday - Friday
8:00 a.m. to 12:00 noon
2:00 p.m. to 5:00 p.m.

Laupus Library 1500
M - F 8:00 a.m. to 5:00 p.m.

Joyner Library 1101
M - F 8:00 a.m. to 5:00 p.m.

MC Student Ctr 139
M - F 10:00 a.m. to 7:00 p.m.
Sat/Sun 1:00 p.m. to 5:00 p.m.

 Walk-in Services


► Passphrase resets
► Employee computer repair
► Software installs
► Network connectivity
► Hardware troubleshooting*
► Virus/malware removal
► Opscan test grading
► Poster printing (Austin only)

See the Pirate Techs website for a complete list of support services

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