Welcome to the IT Service Request system, ECU's first point of contact for technical support.

System Status

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Services

Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Phone Support

252-328-9866
800-340-7081

Monday - Thursday
7:30 a.m. to 8 p.m.
Friday
7:30 a.m. to 5 p.m.
Weekends
10:00 a.m. to 5 p.m.
 

 Walk-in Support

Hours & Locations

July 30 thru August 14
Summer Break Hours
Regular hours resume Mon., Aug. 15

Austin 103 - OPEN
Monday - Friday
8 a.m. to 5 p.m.

Laupus Library 1500 - OPEN
Monday - Friday
8 a.m. to 5 p.m.
Closed daily 12 - 1 p.m.

Joyner Library 1101 - OPEN
Monday - Friday
8 a.m. to 5 p.m.
Closed daily 12 - 1 p.m.

MCSC 139 - CLOSED
Monday - Friday
10 a.m. to 7 p.m.
Weekends -1 p.m. to 5 p.m.

 Walk-in Services


► Passphrase resets
► Employee computer repair
► Software installs
► Network connectivity
► Hardware troubleshooting
► Virus/malware removal
► Opscan test grading

See the Pirate Techs website for a list of support services