Welcome to the IT Service Request System. ECU's first point of contact for Technical Support.

System Status

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Phone and Online Support: 252-328-9866 | 800-340-7081 or submit a service request at https://ithelp.ecu.edu.

The Walk-In IT Help Desk remains closed. Technicians are available for phone support or by appointment for computer pick up/drop off. Please submit the Department Computer Support service request or call 252-328-5401.

Both Pirate Techs locations are closed to walk-in traffic. However, support is available Monday - Friday 8:00a to 5:00p. Please call the IT Help Desk at 252-328-9866 | 800-340-7081. Hardware repairs should be directed to your computer manufacturer or warranty provider.

Faculty, Students and Staff: Many ECU Pirates will be working, teaching and learning from home during this time. Please see the ECU IT Tools and Resources for Teleworking news post for online collaboration how-to's, managing your office telephone, web meetings, access and storage of class/work documents and more.

When working remotely, we recommend the Jabber software to make and receive phone calls through your personal device. This way, you avoid long distance charges to your office phone. Submit the Jabber Account service request to have your account enabled.


Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Help Desk

Chat Support
Monday - Friday 8:00a to 5:00p
Start a Chat Now

Phone Support
Monday - Friday 7:30a to 5:30p
Saturday 10:00a to 5:00p
Sunday 10:00a to 5:00p


Walk-in Support
Computer pick up/drop off appointment only
Austin 103

Monday - Friday 8:00a to 5:00p

Health Sciences Library 1500
Monday - Friday 8:00a to 5:00p

 Pirate Techs

Currently closed. Please call the IT Help Desk
Main Campus Student Ctr 139

Monday - Friday: 10:00a to 7:00p
Saturday & Sunday: 12:00p to 4:00p

Joyner Library 1101
Monday - Friday: 8:00a to 5:00p