Welcome to the IT Service Request system, ECU's first point of contact for technical support.

System Status

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Many Pirates are working, teaching and learning remotely during this time. See the Teleworking Tips and Tricks IT knowledge base article to make working off campus easier.

Staff and Faculty: Both Walk-in IT Help Desk locations are open and operating as an appointment-only service. Opscan exam grading is drop-off only. Posters can be picked up any time during business hours.


Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Phone Support

Chat Support

Monday - Friday 8:00a to 5:00p
Saturday - Sunday unavailable
Begin a Chat Now

Phone Support

Monday - Thursday 7:30a to 8:00p
Friday 7:30a to 5:00p
Weekends 10:00a to 5:00p



 Walk-in Support

Appointment only for faculty and staff
Monday - Friday
9:00a to 12 noon | 2:00p to 5:00p
Book an appointment
Visit our website

Austin 103


HS Library 1500

 Pirate Techs

Walk-in service for students, no appointment necessary!

Joyner Library 1101

Mon - Fri 8:00a to 5:00p
Closed weekends

Main Campus Student Center 139
Mon - Fri 10:00a to 7:00p
Sat - Sun 1:00p to 5:00p