Welcome to the IT Service Request System. ECU's first point of contact for Technical Support.

System Status

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Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Help Desk

Phone/Chat Support:
252-328-9866 | 800-340-7081 Toll Free
Start a Chat Now

Monday-Thursday: *7:30a - 9:00p
Friday: *7:30a - 5:00p
Saturday: 10:00a - 5:00p
Sunday: 10:00a - 9:00p
*Chat 8:00a-5:00p

Walk-in Support:
Austin 103
Monday - Friday 8:00a - 5:00p

Health Sciences Library 1500
Monday - Friday 8:00a - 5:00p

 Pirate Techs

Main Campus Student Center 139
Monday - Friday: 10:00a - 7:00p
Saturday & Sunday: 12:00p - 4:00p

Joyner Library 1101
Monday - Friday: 8:00a - 5:00p