Welcome to the IT Service Request system, ECU's first point of contact for technical support.

System Status

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Browse our Service Catalog to select the service you're interested in. Answer some questions and help is on the way.

Submit a New Ticket

My Tickets 

View a list of your tickets, check the progress, send the technician a comment or cancel your ticket.

View My Submitted Tickets

Knowledge Base

Browse our Knowledge Base to find a 'self-help' solution. Here you will find tutorials, faq's and more.

Browse the Knowledge Base

 Phone Support

Chat Support

Monday - Friday
8:00 a.m. to 5:00 p.m.
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Phone Support


M - Th 7:30 a.m. to 8:00 p.m.
Friday 7:30 a.m. to 5:00 p.m.
Sat/Sun 10:00 a.m. to 5:00 p.m.

 Walk-in Support

Hours & Locations:
Austin 103
M - F 8:00 a.m. to 5:00 p.m.

Laupus Library 1500
M - F 8:00 a.m. to 5:00 p.m.

Joyner Library 1101
M - F 8:00 a.m. to 5:00 p.m.

MC Student Ctr 139
M - F 10:00 a.m. to 7:00 p.m.
Sat/Sun 1:00 p.m. to 5:00 p.m.

 Walk-in Services

► Passphrase resets
► Employee computer repair
► Software installs
► Network connectivity
► Hardware troubleshooting
► Virus/malware removal
► Opscan test grading

See the Pirate Techs website for a list of support services