Phone and Online Support: 252-328-9866 | 800-340-7081 or submit a service request at https://ithelp.ecu.edu.

The Walk-In IT Help Desk remains closed. Technicians are available for phone support or by appointment for computer pick up/drop off. Please submit the Department Computer Support service request or call 252-328-5401.

Students: Both Pirate Techs locations are closed to walk-in traffic. However, support is available Monday - Friday 8:00a to 5:00p. Please call the IT Help Desk at 252-328-9866 | 800-340-7081. Hardware repairs should be directed to your computer manufacturer or warranty provider.

Faculty, Students and Staff: Many ECU Pirates will be working, teaching and learning from home during this time. Please see the ECU IT Tools and Resources for Teleworking news post for online collaboration how-to's, managing your office telephone, web meetings, access and storage of class/work documents and more.

When working remotely, we recommend the Jabber software to make and receive phone calls through your personal device. This way, you avoid long distance charges to your office phone. Submit the Jabber Account service request to have your account enabled.