An ITCS technician will respond to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
Submit a Ticket
Overview
Centralized support and request intake for ECU faculty and students participating in the limited ChatGPT EDU instructional rollout.
Available To
Faculty, students, graduate assistants, and designated support personnel participating in approved limited-rollout course sections
Get Started
1. Confirm that you are enrolled in or supporting an approved limited-rollout course.
2. Sign in using your ECU credentials and ECU’s authorized ChatGPT EDU workspace.
3. If assistance is needed, submit this form with your ECU email, course section, issue category, error details, and screenshots when available.
Features and Benefits
• One intake point for pilot support and administrative requests
• Consistent collection of course, account, and error details
• Routing for identity, workspace administration, instructional support, security/privacy, and vendor escalation
• Better tracking of recurring issues and rollout readiness
Related Policies and Guidelines
ECU Regulation for the Use of Generative Artificial Intelligence Systems with Institutional Data; ECU guidance for Using AI Ethically and Responsibly; ECU Academic Integrity requirements; applicable FERPA, privacy, information-security, and accessibility requirements. Links should be added to the published catalog entry after final review.
Service Availability
The request form is available 24 hours a day. Staff response and resolution occur during normal ECU business hours, excluding university holidays and closures. ChatGPT EDU platform availability is dependent on the vendor service.
Service Level Expectations
Proposed initial expectations for the limited rollout: acknowledge routine requests within one business day; prioritize widespread access failures or active-class disruptions; escalate identity, workspace-administration, security/privacy, and vendor issues to the appropriate support owner. Final service targets should be confirmed by the queue owner and Service Management.
Learn More
Pilot participant knowledge base, onboarding guidance, known-issues and escalation playbook, and faculty/student communications. Add final links before publishing.
Integrated Services
ECU Single Sign-On and MFA; Entra ID/course security groups; Banner course data; TeamDynamix; ECU Knowledge Base; IT Service Desk; ECU AI guidance and policy resources; OpenAI support.
Accessibility
Use ECU accessibility support channels for accommodation-related needs or barriers. Attach screenshots and describe the barrier without including protected or sensitive information. Accessibility concerns should be routed to the designated accessibility/ADA support process.
Also Known As
ChatGPT EDU Support; ChatGPT Classroom Pilot; ECU ChatGPT Workspace; AI Classroom Pilot
Fees
No fees are associated with this service.