Skip to a section: Check Messages | Office telephone | Messaging Assistant | Change voicemail PIN | Update greetings
Check Voice Messages
This tutorial helps faculty and staff get started using their office telephone voicemail.
There are three ways to check voice messages. Voicemail PIN required:
- Office Telephone. Press Messages.
- Non-Office Telephone. Call 252-328-9870 from any telephone on or off campus.
- Web Inbox/Cisco Personal Communications Assistant. Log in to voicemail.ecu.edu (VPN required for off-campus access). Play, reply to or send a message.
Edit Preferences
Manage voicemail settings through your office telephone or the Cisco Personal Communications Assistant (browser app).
Office Telephone
Click the Messages button on the office phone or dial 252-328-9870 from another phone. A voicemail PIN is required. Follow voice prompts to change:
- Your greeting
- Message settings
- Preferences
- Transfer settings
Messaging Assistant (browser app)
Navigate to voicemail.ecu.edu. Off-campus access requires ECU VPN. Log in using PirateID username and password.
Select Messaging Assistant. The Personal Options screen opens.
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Select a drop-down menu item to update. Do not forget to save your changes! Options include:
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Create/change PIN. Click the Passwords drop-down menu, choose Change PIN. Type in new numbers. Confirm and click Save.
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Update Greetings.
- Click the Greetings drop-down menu, choose View Greetings. The greetings list opens.
- Click the greeting link (underlined) you wish to record (most users choose Standard). The recording screen opens.
- Using a headset, press the Record button to create a new greeting. Click Save.
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