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Services or Offerings?
ECU-managed computers only. If you suspect your work computer is infected with a virus or other malware, submit this form for help.

Report a lab issue or request a software/equipment consultation for a computer lab.

Complete this request after receiving notification of your computer replacement eligibility.

Request installation and repair assistance for ECU-managed computers, clinic support and purchase quotes.

Request Microsoft Office for a NON-EMPLOYEE user working on campus using an ECU-managed computer.

Request sanitizing wipes and hand sanitizer for a student computer lab.

Request installation, re-installation or repair of department-purchased software or your computer's operating system.

Desktop Support for REDE staff only. This includes but not limited to, computer re-imaging, network connectivity, ECU supported software, and printer support.

Available for students in computer labs (see lab database); faculty, staff and students can download educational version to personal or work computers through vendor. AutoCAD is a computer-aided design (CAD) software for creating 2D and 3D design and drafting projects.

ECU-managed computers only. Spirion Identity Finder searches your computer and removes Personally Identifiable Information (PII) such as credit card, social security and bank account numbers.

Most devices on the ECU network use dynamic IP addressing, where the IP address periodically changes. However, certain computer programs (Timekeeper, for example) require that a device be assigned a static IP address that does not change. In special circumstances, some users may require a static IP address for a device with a functional requirement.

Most devices on the ECU network use dynamic IP addressing, where the IP address periodically changes. However, certain computer programs (Timekeeper, for example) require that a device be assigned a static IP address that does not change. Submit this request if a user in your department has a device that requires a change in static IP assignment.

Xtender is a document imaging and storage system used by administrative staff to capture, organize and retrieve paper and computer-generated documents at ECU. Documents are scanned and available for viewing through Banner INB. The Xtender team provides consultation, development, support and one-on-one or group training for new and existing Xtender applications. Submit this request for questions and training, to modify an existing application or to request a new application.

Microsoft Imagine Academy is a free technology skills training benefit through Microsoft. Available to staff, students and faculty, online courses fall into several learning paths including computer science, IT infrastructure/cloud, data science and productivity. IT certification courses are also available.

The Cisco Webex Calling feature allows you to add one or more phone numbers to Webex for voice calls, voicemail and contact management through your computer or mobile device. Recommended for those who telework and travel.