Skip to a section: Option 1. Self-Service Portal | Option 2. Visit a Pirate Techs Technology Support Center | Option 3. Submit Password Reset Request
Available to
Faculty, Staff, Students
PLEASE NOTE: Occasionally, a user may accidentally access a malicious website which automatically locks the account. In this case, Option 1 is unavailable, and these instructions will not work. If you try these instructions, and they do not work, visit a Pirate Techs office in person (Option 2) OR complete the password reset form (Option 3).
Option 1. Self-Service Portal (Recommended)
Applies to activated accounts. Note that updating your password through the SSPR portal does not update any mobile app logins.
| ECU-managed Windows & personal Windows, macOS for students, alumni, faculty, staff |
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- Log in to passwordreset.microsoftonline.com. The "Get back into your account" dialog box opens.
- Type in your FULL ECU email address.
- Type in the captcha characters.
- Click Next.
- Verify your identity.
- Enter and confirm a new 15-digit password.
- Click Finish.
- See this tutorial (screenshots included) for further info (go to "unlock account").
ECU-managed macOS users maintain their password through their computer, not the SSPR system.
Alumni accounts created before 2014 use login.microsoftonline.com for password resets.
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Option 2. Visit your nearest Pirate Techs walk-in location
On-campus users can visit any one of four Pirate Techs walk-in locations on campus for assistance from a technician. No appointment necessary. Photo ID required.
Option 3. Submit the online password reset form to the Service Desk
If you are on or off campus, and the self-service option 1 is not working for you:
- Complete and submit the ECU PirateID Password Reset Request.
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Upload a picture of your 1 Card or any official government issued photo ID. Cover all info except your name and photo to protect your personal information.
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Call the IT Service Desk for assistance, 252-328-9866.
Password reset requests are usually processed within 24 hours. ITCS staff makes every effort to process your request as soon as possible.