Crash Plan is licensed per user. In other words it is licensed for your PirateID. You can install Crash Plan on up to 4 computers that you administer (PC and/or Mac). This is ideal if you have a desktop computer and a laptop. If you install Crash Plan on a shared computer (you must have administrative access), remember anyone with administrative privileges on that computer can restore your data. The license does not allow you to share the 4 installs with a co-worker or install it on another employee’s computer if you do not administer that computer.

Can I download files from other users at ECU?

No. You can only download files backed up by accounts associated with your PirateID.

Can I see my current backup status?

On the Home screen, your current backup status is listed for each computer on your account. It shows last backup time, percent complete and last backup.

Can I still use CrashPlan if I store sensitive data?

CrashPlan is approved for FERPA data. However, HIPAA and other sensitive data should always be stored on Piratedrive rather than your computer’s hard drive or CrashPlan. Credit card info is not to be stored anywhere on ECU’s network.

Can I use CrashPlan if I leave ECU?

If your employment terminates (retirement, resignation, involuntary separation, etc), CrashPlan will stop working and you will not be able to access any data. Prior to the end of your employment, data should be shared with co-workers as needed.

Can I use CrashPlan on my laptop when I’m away from campus?

Yes, CrashPlan is configured so everything will work as long as you are connected to the Internet. This means you can take your laptop home or travel with it and still be protected with CrashPlan.

Does CrashPlan work on a PC and Mac?

Yes, CrashPlan backs up both PC and Macintosh files.

Does deleting a downloaded file form my iOS device remove that file from my backup archive?

No. The file is only removed form the device.

How can I edit downloaded files?

Edit files with the app that supports editing for that file type. While previewing a file, tap the Open icon in the menu bar and choose Open In. Select the app you’d like to use to edit the file. This creates a copy of the file in that app. The CrashPlan mobile app does not track changes to this copy.

How can I see which files are selected for download?

On the Downloaded Files screen, a progress indicator identifies the files you’ve selected for download.

How can I tell the size of a file?

Tap and hold a file to view its size.

How do I delete a downloaded file?

From the menu bar, tap the Edit icon on the Downloaded Files screen. Select the files to delete and tap the Delete Files button. You can also delete all downloaded files from this screen. Alternatively, swipe to delete individual files on the Downloaded Files screen.

How do I download a more recent version of a file that has been backed up to an online destination?

If there is a newer version available, a badge appears on the app icon. Also, on the Home screen, an Update button indicates the number of files with a newer version. Tap this button to add all the updated files to the download queue. To update an individual file, go to the Downloaded Files screen and tap the Update button next to the file name.

How do I download and view a file?

Tap a device to view a list of available files. Tap a file to start downloading that file to your device. A progress indicator next to the file name shows download progress. After the download is complete, tap on the file again to view it.

How do I get back a file I deleted?

You restore any data yourself; no call to the IT Help Desk is necessary. Data restores are initiated through the CrashPlan dashboard. CrashPlan offers version retention, so you will have several options to choose from when restoring data. You can even restore data backed up on one computer to another computer (as long as they are both using CrashPlan).

How do I know if I should use CrashPlan?

If you save data on your PC/Mac and cannot easily re-create the data, you need some kind of data protection – like CrashPlan. If you use Piratedrive and do not save data on your computer, then you do not need CrashPlan. For Piratedrive users, ITCS also backs up Piratedrive.

How do I share my downloaded files?

While previewing a file, tap the Open icon in the menu bar to send the files as an email attachment (if you have set up an email account on your device). Also, images can be saved to the Photos app.

How do I stop downloading a file I’ve selected?

Tap the file you wish to stop. The progress indicator disappears to indicate that the download has been canceled.

How does CrashPlan know what to back up?

By default, CrashPlan backs up the entire hard drive that boots your computer (with the exception of some operating system files). If you have additional hard drives, they are easily added through the dashboard.

How much data can I back up with CrashPlan?

There is no limit! A crash plan user license is for an unlimited amount of data.

How safe is my data being backed up?

All data is encrypted with 448 bit SSL key before it leaves your computer. It remains encrypted until it is restored back to your computer. No one else can see your data or restore it.

I have never used a backup program before. Is CrashPlan hard to use?

CrashPlan is very easy to use. Once installed, it automatically runs the first backup and thereafter backs up any changes such as new files or folders and modified data. Crash Plan is always active and waiting for new data to back up.

I just received this message: Backup Alert! Computer “xxxxxxx” has been unable to reach any backup destinations for 4 days. Is something wrong?

If your computer was offline (turned off)-over the weekend, for example-then you will receive this message. If your computer was turned on and connected to the Internet, there may be a problem. Contact the Code 42 Help Desk.

If CrashPlan is always running will it slow down my computer?

No, CrashPlan is designed to use a minimum of system resources. For example, it will use no more than 20% of the CPU when the user is present. Also, it will not back up files when the laptop battery drops below 20%.

If I don’t have four computers at work, can I use CrashPlan on my home computer?

No, CrashPlan is owned and licensed to ECU and can only be used on university-owned computers.

Is there a fee for CrashPlan?

Yes, departments pay an annual cost of $100.12 per user. This is the cost of the user license, and it must be paid each year to continue with Crash Plan. The renewals take place around April of each year, and you will be asked to supply an account code for the chargeback.

What if my computer is used by others?

Anyone who has administrative access to your computer can restore data. If this causes concern, consider housing that data on your Piratedrive U drive where only you can access it.

What is CrashPlan?

CrashPlan is a backup utility for your work files in case of a hard drive crash or accidental delete.

What is the maximum size file I can download to my iOS device?

Files can be up to 500MB.

What types of files can be viewed?

View many common document types, view images, listen to music and watch videos.

Where do I view previously downloaded files?

View previously downloaded files on the Downloaded Files screen.

Why can’t I see some of my files?

You can only see and download files backed up to an online destination. Verify that CrashPlan is running on your computer and has recently backed up your files to an online destination.

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