Mozilla Firefox browser recently updated to version 89.0 which introduced a more streamlined look and other significant changes. Since then, several users have reported the following errors when logging in to Banner INB: User not authenticated and Session Initialization Failed - Couldn't access remote session service You may be able to quickly resolve these errors by working through the following steps.
Step 1. Make sure you are connected to the ECU Virtual Private Network (VPN) if you are off campus.
Step 2. Add microsoftonline.com as a Privacy and Security Exception in Firefox.
- Click the hamburger menu (upper right) in Firefox and choose Settings.
- Click the Privacy and Security option.
- Under Cookies and Site Data, click Manage Exceptions.
- Enter https://microsoftonline.com as an exception.
- Click Allow and save your changes.
Step 3. Clear your Firefox cache.
- Click the hamburger menu (upper right) and choose History, then Clear Recent History.
- Try to log in again. If you receive either error, proceed to Step 4.
Step 4. Reboot (restart) your computer and try to log in again. If you receive either error, proceed to Step 5.
Step 5. Open a private browsing session in Firefox.* There are two ways to do this:
- Click the hamburger menu (upper right) and choose New Private Window.
- Right-click the Banner INB URL and choose Open Link in New Private Window.
- If this does not work, proceed to Step 6.
Step 6. Try to log in using the Microsoft Edge browser (Windows).
Step 7. If steps 1-6 do not work, try this:
- Make sure that all Firefox windows are closed.
- Uninstall Firefox. A dialog box opens.
- Click Refresh, then Finish.
- Retry the Banner INB login.
If you are still unable to log in to Banner INB after trying any of these options, please call Pirate Techs at 252-328-9866 or enter a Banner Support service request.
*Private browsing does not use the URLs saved in your history to open a website and does not save visited pages, searches, cookies and other items in your history. To learn more, read the Private Browsing - Use Firefox Without Saving History article from Mozilla Support.