Banner Service & Support

Support

An ITCS technician will respond to support requests during regular operating hours.

  Phone: 252.328.9866 / 800.340.7081

IT Help Desk Chat

 Submit a Ticket

 Project Request

Overview

Banner is ECU’s administrative Enterprise Resource Planning (ERP) system and includes the Finance, HR/Payroll, and Student modules. Banner access requires training and supervisor approval.

Banner Support and Maintenance

The Banner Support and Maintenance team provides consultation, development, and support for the Banner Finance, HR/Payroll, and Student modules.  Supported services include, but are not limited to, maintaining data interfaces between Banner and third-party systems, automating business processes for administrative users, and routine ‘keep the lights on’ support and maintenance requests to ensure ECU’s administrative systems meet the needs of the University.

Banner Projects and New Development

The Banner Projects and New Development team designs, develops, and implements software solutions for the University administrative offices utilizing the Banner Finance, HR/Payroll, or Student modules.  Supported services include, but are not limited to, developing new data interfaces between Banner and third-party systems, automating business processes for administrative users, and implementing new software solutions to help advance the University’s administrative offices.

Related Links

Forgotten Banner Password

Available To

Faculty, Staff

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Integrated Services

Fees

No fees are associated with this service.