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Services or Offerings?
Microsoft OneDrive is ECU's only approved cloud storage solution for students, faculty and staff.

Request a consult to add a department server or increase storage on a current server in the ITCS Data Center. Backup options also available.

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.

Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.

Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.

Both residence halls and campus buildings include wired network ports. Submit this request to report a problem or request connection assistance for your device. This includes connecting a desktop, laptop and scheduling implementation of a file server, network attached storage (NAS) or Internet of Things (IoT) device.

Xtender is a document imaging and storage system used by administrative staff to capture, organize and retrieve paper and computer-generated documents at ECU. Documents are scanned and available for viewing through Banner INB. The Xtender team provides consultation, development, support and one-on-one or group training for new and existing Xtender applications. Submit this request for questions and training, to modify an existing application or to request a new application.

ECU Collaborate, or SharePoint, is a secure, web-based service available to faculty, staff and student organizations to store, organize, share, and access information from almost any device. Both ECU and non-ECU users can be granted access to a SharePoint site. Submit the form to request support for your SharePoint site.

Departments may request non-Banner Canvas course sites for use in a variety of academic contexts. Requests are reviewed on a case-by-case basis, to determine if Canvas is an appropriate fit. If course participants are not ECU students, additional costs may be associated with the course.

If you store sensitive information on your workstation, laptop, flash drive or mobile device, these files should be encrypted to protect them from unauthorized access or theft. Submit a request to have encryption enabled on your Android, iOS or Windows tablet, Linux, Mac or Windows desktop/laptop, Thin Client or USB hard drive or USB flash drive.

Ocularis (formerly OnSS)I, Clinical Recording Solution, is a campus-wide recording solution to manage audio/video recordings for HIPAA, PHI, clinical and academic proctoring. Submit this support form to resolve login, access or recording/observation issues, equipment requests, etc. or to request a demonstration and room walk-through consultation before a quote is prepared.

Submit this request to the Office of the Registrar for approval to host (store) FERPA data.

Hardware and operating system support for Unix & Linux server operating systems. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Linux Server operating systems.

Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.

ECU’s technology acquisition process ensures that procurement of all IT equipment, software, Internet of Things devices and services (including cloud services) follows a process of request, guidance, review, then approval.