Audiovisual Service & Support

Support

The Audiovisual team responds to requests during regular operating hours.

Emergency Support 252-328-9830
Main Campus Option 1 | Health Sciences Option 2
Include your name, phone number, building and room number plus a brief description of the problem
► A technician is dispatched (as appropriate) to your location within 10 minutes of your call. Note: During peak times such as the beginning and end of each semester, support response time may increase.


 Phone: 252-328-9866 / 800-340-7081

IT Help Desk Chat

Submit this request for non-emergency support

Overview

The Audiovisual team provides support for the audiovisual and other technology equipment in the 450-plus teaching spaces on campus. The team also offers hands-on training to the faculty and staff who use these classrooms.

Submit this ticket for non-emergency support.

Related Links

Available To

Faculty, Staff, Students

Features and Benefits

Standard Classroom Equipment:

  • Flat screen/projector
  • Computer
  • Wireless BYOD
  • Wired BYOD
  • Annotation monitor
  • Document camera
  • Microphone - voice projection (50+ capacity rooms)
  • Lecture Capture capable e.g., MDR

Related Policies and Guidelines

Service Availability

The Audiovisual team responds to support requests during regular operating hours.

Emergency Support 252-328-9830
Main Campus Option 1 | Health Sciences Option 2
Include your name, phone number, building and room number plus a brief description of the problem
► A technician is dispatched (as appropriate) to your location within 10 minutes of your call. Note: During peak times such as the beginning and end of each semester, support response time may increase.

Service Level Expectations

Response time is per service level guidelines. Please note: During peak times such as the beginning and end of each semester, support response time may increase.

Learn More

The team provides training on classroom equipment and will work with you to find a training solution that meets your need. One-on-one training by request. Also, see related articles.

Integrated Services

  • LinkedIn Learning video library
  • Mediasite
  • WebEx
  • Turning Technologies

Also Known As

Enhanced Technology or SMART Technologies

Fees

No fees are associated with this service.

 
Submit a Ticket

Details

12103
Created
Tue 2/2/16 6:38 PM
Modified
Thu 4/30/20 10:34 AM