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Services or Offerings?
Multimedia Technology Services provides technical support for Telemedicine on the Health Sciences campus, including HIPAA-compliant equipment selection, network requirements, ECU equipment installation and technical training for on-site IT personnel.

Departments considering an audiovisual equipment update should submit this form.

Report a lab issue or request a software/equipment consultation for a computer lab.

Request technical support and hands-on training for campus audiovisual equipment.

Permanent, remote work employees are required to enter their university-issued equipment into the Asset Management Database using this service request.

Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.

ECU’s technology acquisition process ensures that procurement of all IT equipment, software, Internet of Things devices and services (including cloud services) follows a process of request, guidance, review, then approval.

Ocularis (formerly OnSS)I, Clinical Recording Solution, is a campus-wide recording solution to manage audio/video recordings for HIPAA, PHI, clinical and academic proctoring. Submit this support form to resolve login, access or recording/observation issues, equipment requests, etc. or to request a demonstration and room walk-through consultation before a quote is prepared.

Request forms plus information about cellular and pager service plans for ECU users.

Research and Multimedia Services can record your educational event using video capture technology, then provide a link to be distributed to your audience. Events include lectures, conferences, presentations and events. Normal working hours: 9:00 a.m. – 4:00 p.m. Monday, Wednesday, Friday with events ending at 5:00 p.m.

Both residence halls and campus buildings include wired network ports. Submit this request to report a problem or request connection assistance for your device. This includes connecting a desktop, laptop and scheduling implementation of a file server, network attached storage (NAS) or Internet of Things (IoT) device.

Departments requiring installation, repair or relocation of coaxial, fiber or other wired network cables and ports should complete this service request. Department FOAPA required.

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP). Submit this ticket to request support or repair, a new telephone or line of service, relocation, caller ID update or a line settings change.

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.