Microsoft Software Installation


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

IT Help Desk Chat

Submit a Ticket


If your department has purchased a license for Microsoft Project or Microsoft Visio software, submit this form to request installation assistance. You may also request installation of Microsoft Visual Studio.

Available To

Faculty, Staff

Get Started

Project and Visio

Step 1. Purchase a license. Departments purchase a license through the Microsoft Select Plus Academic Agreement vendor, Dell:

Dell, Inc.
One Dell Way
RoundRock, TX 28682

Jeff Goletz

Step 2. Install the software. Submit this service request with a copy of the PO. Desktop Support will contact you.

Step 3. For follow-up inquiries about your license order, please contact Donna McDonald at

Expression Web Authoring

Expression Web is a free web authoring tool available for download at no charge from the Microsoft website. Technical support is not available.

Related Policies and Guidelines

Export Control Restrictions

Exporting Overview from

Microsoft products are subject to U.S. government jurisdiction and may not be exported without authorization to nations commonly referred to as country Group E. There is one anomaly: after Russia’s invasion of Ukraine, the region of Crimea was listed – although technically not a country and consequently, not country Group E.

Microsoft may not export without authorization to:

  • Cuba*
  • Iran*
  • North Korea
  • Sudan
  • Syria
  • Region of Crimea

See the Export Administration Regulations (EAR) Supp. 1 to Part 740. With regard to the region of Crimea, (EAR) 746.6.

*Recent changes to the US sanctions may apply to Iran and Cuba. To determine eligibility of your transaction, please consult the OFAC Iran Sanctions Resource Centerthe US BIS Cuba Guidance and OFAC Cuba Guidance.

Learn More

Department Non-Employees

A non-employee using office space and a department computer can submit the MS Office 2016 request form to upgrade the computer’s software. This form is only required for non-employees.

ECU-Purchased Computers

ECU-purchased Windows computers are automatically upgraded to the latest version of Office via KBox as updates become available. If you need to opt out of this automatic update, please contact the IT Help Desk.

Check out your FREE LinkedIn Learning instructional video account for in-depth, online training.

Personal Computers

Faculty, staff and students have an Office 365 subscription through ECU which includes five Microsoft Office downloads. Access the download from
Faculty/Staff: or


Project and Visio:  You must purchase a license from Dell, the Microsoft Select Plus Academic Agreement vendor.

Expression Web:  No fees are associated with this software.

Submit a Ticket

Related Articles (1)


Fri 2/12/16 2:27 PM
Wed 5/27/20 12:28 PM