Support
An ITCS technician will respond to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
Submit a Ticket
Overview
If your department has purchased a license for Microsoft Project or Visio software, submit this form for installation assistance. You may also request installation of Microsoft Visual Studio.
ECU-managed computers have Office already installed with automatic updates. Faculty and staff also have 5 Microsoft Office licenses available through their Microsoft 365 subscription for personal computers.
Available To
Faculty, Staff
Get Started
Project and Visio
Step 1. Purchase a license. Departments purchase a license through the Microsoft Select Plus Academic Agreement vendor, Dell:
Dell, Inc.
One Dell Way
RoundRock, TX 28682
Jeff Goletz
jeffrey.goletz@dell.com
Step 2. Install the software. Submit this service request with a copy of the PO. Desktop Support will contact you.
Step 3. For follow-up inquiries about your license order, please contact Donna McDonald at mcdonaldd@ecu.edu.
Related Policies and Guidelines
Export Control Restrictions
Exporting Overview from Microsoft.com.
Microsoft products are subject to U.S. government jurisdiction and may not be exported without authorization to nations commonly referred to as country Group E. There is one anomaly: after Russia’s invasion of Ukraine, the region of Crimea was listed – although technically not a country and consequently, not country Group E.
Microsoft may not export without authorization to:
- Cuba*
- Iran*
- North Korea
- Sudan
- Syria
- Region of Crimea
See the Export Administration Regulations (EAR) Supp. 1 to Part 740. With regard to the region of Crimea, (EAR) 746.6.
*Recent changes to the US sanctions may apply to Iran and Cuba. To determine eligibility of your transaction, please consult the OFAC Iran Sanctions Resource Center, the US BIS Cuba Guidance and OFAC Cuba Guidance.
Learn More
Check out your FREE LinkedIn Learning instructional video account for in-depth, online training for these products.
Fees
You must purchase a license from Dell, the Microsoft Select Plus Academic Agreement vendor.