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Services or Offerings?
Department Computer Support
  1. Services
  2. Hardware Software Storage
  3. Hardware
Submit this request for assistance with department desktop and laptop installation, repair, clinic support and purchase quotes.
Network Consultations for Departments
  1. Services
  2. Network - Connectivity
Network Services provides consultation, design and implementation for all voice, data and infrastructure wiring for departments and agencies within the university system.
Firewall Change Request
  1. Services
  2. Network - Connectivity
Your department may submit a Firewall Change request to update the access for department resources that require firewall managed services.
Network Wiring Installation, Repair or Relocation
  1. Services
  2. Network - Connectivity
Departments requiring installation, repair or relocation of coaxial, fiber or other wired network cables and ports should complete this service request. Department FOAPA required.
Server Backup Support & Installation
  1. Services
  2. Hardware Software Storage
  3. Storage
For enterprise and department servers, the Netbackup Client solution is available.
Audiovisual Consultation
  1. Services
  2. Audiovisual
Departments considering an audiovisual equipment update should submit this form.
DatAdvantage Security Reporting
  1. Services
  2. Hardware Software Storage
  3. Storage
DatAdvantage tracks permissions and data changes on department Piratedrive folders and emails a report to owners.
Software Support
  1. Services
  2. Hardware Software Storage
  3. Software
Request installation, re-installation or repair of department-purchased software or your computer's operating system.
Piratedrive Storage Support & Space Request
  1. Services
  2. Hardware Software Storage
  3. Storage
All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.
High Performance Computing (HPC) Access
  1. Services
  2. Research Computing
Administered by ITCS and managed by the Departments of Chemistry and Biology, the high performance computing (HPC) lab offers ECU researchers with high-end computational power to apply to complex computing tasks.
CrashPlan Backup Support & Installation
  1. Services
  2. Hardware Software Storage
  3. Storage
Licensed by ECU, this backup application is available to departments for an annual per person license fee.
ITCS Billing Requests and Updates
  1. Services
  2. Communication Conferencing Collaboration
  3. Telephone & Fax
Departments submit this ticket for billing contact, user extension and billing FOAP updates as well as reports/historical bill requests.
Fax Service Account & Support
  1. Services
  2. Communication Conferencing Collaboration
  3. Telephone & Fax
The ECU fax server allows staff, faculty and departments to easily and securely send and receive documents directly from desktop and email.
Data Center Hardware Install
  1. Services
  2. Hardware Software Storage
  3. Hardware
Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.
Data Center Hardware Removal
  1. Services
  2. Hardware Software Storage
  3. Hardware
Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.