Yes. All faculty (5GB), staff (5GB) and students (5GB) have a NAS folder created the same time as their email account that shows in Finder or File Explorer.

Departments, research groups and other university organizations can also request a shared NAS folder. Submit the Enterprise NAS Support service form to request a department folder or to increase space.

What is my HOME folder and why does it show up every time I log in?

Your HOME folder is a permanent drive mapped to your individual NAS.

Does my macOS computer have a HOME folder?

Yes.

Why can’t I access HOME when logging in to another domain?

To offer the best possible service and security, it is only available to users who log in to INTRA.

How can I check the free space on my HOME folder?

On a Windows PC, open File Explorer. Right-click the HOME folder and choose Properties. The Properties dialog opens with a diagram of used and free space.

How will I know when my folder is full?

If you do not proactively monitor your disk usage, it is possible to reach your quota limit. A message displays stating that the disk is full. Files must be deleted to make room for new ones.

What if I need more space?

Submit the Enterprise NAS Support service request to request additional space.

How do I access my HOME folder on campus and off campus?

On Campus (faculty, staff, students) – Folders are designated as the HOME folder on both Windows and macOS computers when logged in on the INTRA domain. Users can map a drive to a department folder.

Off Campus (faculty, staff and students) – Users access their HOME personal folders through the ECU Virtual Private Network (VPN) connection at remoteaccess.ecu.edu.

What if I delete some files and realize I still need them?

See the related article on retrieving deleted NAS files.

What happens if I don’t have a HOME folder?

First, make sure you are logging in to the INTRA domain. If you do not see your HOME folder when logged in to INTRA, contact the IT Help Desk at 252-328-9866.

How do I access my HOME folder through FTP?

Type in your folder's URL, then log in. Once authenticated, you are automatically routed into your personal folder.

How do I access my department's shared folder through FTP?

Yes, department folders are accessible via FTP. Contact the IT Service Desk at 252-328-9866 to submit a request. A technician will contact you in setting up FTP to access your department folder.

With so many people accessing Enterprise NAS, will there be any performance issues? How will file transfer time compare to a regular server?

You should not notice any performance issues even with so many users accessing their folders. Enterprise NAS has ample network bandwidth to handle lots of traffic. File transfer times may be faster than a typical Windows server. Remember, Enterprise NAS is designed and optimized for quick file transfer.

Can I install an application to run on a NAS folder?

No. Enterprise NAS is file server space only. Applications cannot be installed on it. You can, however, copy .exe files to a NAS folder which then launch on your workstation once they are double-clicked.

Can I use Enterprise NAS as a web server?

Enterprise NAS folders cannot function as a web server. You can save web page files on NAS, but others cannot view these files through a browser.

How do I request a department NAS folder?

Departments submit the Enterprise NAS Support request. A primary administrator and backup admin are required. The administrator is responsible for maintaining security and user permissions.

How do I configure user access for my department NAS folder (Department Administrators only)?

For step-by-step instructions on how to configure user access, see the Enterprise NAS tutorials.
Do not remove Administrators or Domain Admins from the list.
Edit permissions from a Windows computer only.

Folder Permissions

NTFS File Permission	Allowed Access
Read	Users to can view files, folders, and subfolders of the parent folder. Also allows viewing folder ownership, permissions, and folder attributes.
Write	Users can create new files and folders within the parent folder, view folder ownership and permissions and change the folder attributes.
List Folder Contents	Users can view the files and subfolders contained within the folder
Read & Execute	Users can navigate through all files and subfolders and perform all actions allowed by the Read and List Folder Contents permissions.
Modify	Users can delete the folder and perform all activities included in the Write and Read & Execute NTFS folder permissions.
Full Control	Users can change permissions on the folder, take ownership and perform all activities included in all other permissions.

How is access removed for users who no longer require access to my department NAS folder?

It is the responsibility of the NAS folder administrator to remove a user when access is no longer required. Users are removed through the properties dialog box.

How safe is my data on Enterprise NAS?

Security is set up so that your HOME folder is only accessible by its owner. For department data, the department folder administrator maintains security through file and folder permissions.

Is data stored on Enterprise NAS safe from hackers?

No computer system can prevent every hacker attack, but Enterprise NAS is firewall-protected, and access is only allowed to those physically or virtually connected to ECU’s network. However, a compromise of your ECU user account or local computer could lead to a compromise of the data on NAS. The entire ECU community should follow safe computing practices both on and off campus.

I am leaving ECU. How do I manage my NAS data?

If you retire or otherwise leave ECU, your NAS files are no longer available once your account is deactivated. It is recommended that you:

Send files to your department chair or admin before your last day.
Inform any shared folder admins of your last day so you can be removed from any group accounts.
See these account deactivation schedules for more information:
- Account Deactivation Schedule - Faculty & Staff
- Account Deactivation Schedule - Students

What if I transfer to another ECU department?

This process is the same as leaving ECU: 1) send files to the appropriate department representative, 2) Inform NAS administrators of your last working day so your permissions to the folder can be removed.

What are the retention rules for my research data and PII?

Departments are responsible for ensuring that data such as PII or research information that has specific retention requirements is stored in a NAS folder or other acceptable storage arrangement. Backup files are not an acceptable storage solution for research data.
If data, such as PII or research information, requires storage for more than three months, the department is responsible for making these arrangements.
Please note that it is the responsibility of the individual user to maintain any HIPAA data for a period of 7 years to conform to HIPAA regulations.

What happens to my NAS if ITCS experiences hardware problems? Is my data still going to be available?

Enterprise NAS servers are 100% redundant with automatic fail over. There is no single point of failure. As with all computer hardware, unexpected problems do occur, but access interruptions should be significantly less than with typical servers.

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