FAQ - Email Migration

#1 Issue: I'm having an issue with Outlook and need to create a new profile.
#2 Issue: I need to create a new profile for Mac Outlook.
#3 Issue: I see a blank screen after logging in to piratemail.ecu.edu using the Firefox browser.
#4 Issue: Since the mailbox move, my mobile device is prompting for a password and won't update mail properly.
#5 Issue. My course groups are no longer available. Is there an alternative?
#6 Issue. I'm getting an error message - "Unable to log in" - when trying to add my email account or after my passphrase changes in Outlook mobile.
When setting up MFA for my mobile phone, the app password feature does not work.
Some users have reported that when adding their account, a message pops up stating, "you must update your operating system to use this feature.
I have deleted a voicemail message from my Outlook inbox, but it keeps showing up. How do I permanently delete it?
I no longer see the shared mailbox I have access to in Outlook.
Some users have reported that when adding their account, a message pops up stating, "you must update your operating system to use this feature."
I'm seeing popups regarding Autodiscover that look strange, referencing studentsecuedu66932.mail.onmicrosoft.com and/or autodiscover-s.outlook.com, should I allow it?
I'm receiving a lot of popups indicating an administrator has made a change and Outlook needs to be restarted.
If you manage a distribution list or security group, here's how to modify group membership after mail is moved.
I have several mailbox rules that have stopped working.
Since the migration, Outlook's performance is sluggish.
Since the mailbox move, Outlook for Mac is not updating.

#1 issue: I'm having an issue with Outlook and need to create a new profile.

Follow these steps to create a new profile within Outlook:

#2 issue: I need to create a new profile for Mac Outlook.

See the related article. For help with this process, call the IT Help Desk 252-328-9866 | 800-340-7081.

#3 issue: I see a blank screen after logging in to piratemail.ecu.edu using the Firefox browser.

Refresh the page first. If this does not solve the problem, try to:

  • Log in using another browser such as Chrome or Safari.
  • Log in using mymail.ecu.edu.

This issue has been seen on both Mac and PC using Edge and Firefox browsers.

#4 issue: Since the mailbox move, my mobile device is prompting for a password and won’t update mail properly.

The best solution is to remove and then re-add the email account to your mobile device. If your account is enabled for multi-factor authentication (MFA), you can also generate an app password and enter that when prompted.

#5 issue: My course groups are no longer available. Is there an alternative?

It is true that course groups will no longer be available in the Outlook address book after the migration. However, you are still able to email registered students through Blackboard.

#6 issue: I’m getting an error message, “Unable to log in,” when trying to add my email account or after my passphrase changes in Outlook Mobile.

Download and install the Microsoft Authenticator app from your mobile app store and re-open Outlook Mobile.

When setting up MFA for my mobile phone, the app password feature does not work.

If you have enabled multi-factor authentication for your Microsoft 365 account and are using an email program other than Outlook, you will use an app password, not your ECU passphrase, when adding your email account.

Some users have reported that when adding their account, a message pops up stating, "you must update your operating system to use this feature." The fix for this is to update the operating system for your mobile device.

Some users have reported that when adding their account, a message pops up stating, "you must update your operating system to use this feature."

The fix for this is to update the operating system for your mobile device.

I have deleted a voicemail message from my Outlook inbox, but it keeps showing up. How do I permanently delete it?

The voicemail message will need to be deleted through the Cisco Personal Communications Assistant page.

  1. Navigate to http://voicemail.ecu.edu. The Cisco Personal Communications Assistant page opens. PLEASE NOTE: If you are off campus, you must connect to the ECU network through a VPN connection before accessing voicemail.ecu.edu.
  2. Log in using your PirateID and passphrase. The Web Inbox opens showing your voicemail list.
  3. Click the voicemail you wish to delete. It will be highlighted in green.
  4. Click the Delete button on the right of the screen. The voicemail will no longer show up in your Outlook inbox.

I no longer see the shared mailbox I have access to in Outlook.

After your mailbox has moved, you may need to manually add back shared mailboxes until they are moved to Office 365. Follow these instructions:

After all mailboxes are moved, you may see a duplicate entry for the shared mailboxes. Reverse the instructions above to remove the duplicates.

Some users have reported that when adding their account, a message pops up stating, "you must update your operating system to use this feature."

The fix for this is to update the operating system for your mobile device.

I’m seeing popups regarding Autodiscover that look strange, referencing studentsecuedu66932.mail.onmicrosoft.com and/or autodiscover-s.outlook.com. Should I allow it?

As mailboxes are migrated, Outlook clients must determine where the mailboxes reside after they move. The above references are for the backend infrastructure at Office 365 where Outlook is looking for the mailboxes and can be safely allowed.

I'm receiving a lot of popups indicating an administrator has made a change and Outlook needs to be restarted.

During the mailbox migration, if any mailboxes and/or calendars you are accessing within Outlook are moved, you will see this message. If you have multiple mailboxes or calendars in Outlook, you will see this popup multiple times throughout the migration as mailboxes are being moved.

If you manage a distribution list or security group, here's how to modify group membership after mail is moved.

  1. Click Start. The menu opens.
  2. Click the Run tile. The Run dialog box opens.
  3. In the Run dialog box, type: c:\Windows\System32\rundll32.exe dsquery,OpenQueryWindow
  4. Click OK. The Find Users, Contacts and Groups dialog box opens.
  5. Type the group name in the Name field.
  6. Click Find Now. Groups will populate the search results box.
  7. Right-click the group you are updating and choose Properties from the options list. The Properties dialog box opens.
  8. Click Add. The Select Users, Contacts, Computers, Service Accounts, or Groups dialog box opens.
  9. Enter the PirateID for new users into the Enter the object names to select dialog box. Separate multiple PirateIDs with a semi-colon (;).
  10. Click OK in the Select Users, Contacts, Computers, Service Accounts or Groups dialog box.
  11. Click OK in the Properties dialog box.

I have several mailbox rules that have stopped working.

Occasionally, a rule that moves email sent from a group to a folder will not work after the mailbox migrates to Microsoft 365. Click to edit the rule and select the group again.
If this fix does not work, try deleting the rule and re-creating it.

Since the migration, Outlook's performance is sluggish.

This is typically caused by running Outlook in non-cached mode. Our recommended settings for Outlook are cached mode, maintaining 1 year of downloaded email.

Since the mailbox move, Outlook for Mac is not updating.

There are two options for resolving this issue:

  1. Perform a manual send/receive and an ADFS prompt will be displayed to enter your login
  2. Remove and re-add the Exchange account in Outlook.

Details

Article ID: 67489
Created
Tue 12/17/19 9:55 AM
Modified
Mon 3/22/21 3:08 PM