FAQ - Messaging

I'm having an issue with Outlook and need to create a new profile.
My course groups are no longer available. Is there an alternative?
I have deleted a voicemail message from my Outlook inbox, but it keeps showing up. How do I permanently delete it?
If you manage a distribution list or security group, here's how to modify group membership after mail is moved.
A public folder calendar missing from my calendar view in Outlook.
How can I restore a deleted email?

I'm having an issue with Outlook and need to create a new profile.

If your calendars and shared accounts are not updating correctly or if there is an issue with Outlook not connecting, see these Microsoft instructions to create a new profile within Outlook:

My course groups are no longer available. Is there an alternative?

Course groups in the address book are no longer accurate, so we advise these two methods to contact your classes:

I have deleted a voicemail message from my Outlook inbox, but it keeps showing back up. How do I permanently delete it?

The voicemail message will need to be permanently deleted through the Cisco Personal Communications Assistant page.

  1. Navigate to voicemail.ecu.edu. The Cisco Personal Communications Assistant page opens. PLEASE NOTE: If you are off campus, you must connect to the ECU network through a VPN connection before accessing voicemail.ecu.edu.
  2. Log in to the communications assistant page using your PirateID and passphrase. The Web Inbox opens showing your voicemail list.
  3. Click the voicemail you wish to delete. It will be highlighted in green.
  4. Click the Delete button on the right of the screen. The voicemail will no longer show up in your Outlook inbox.

If you manage a distribution list or security group, here's how to modify group membership.

Windows:

  1. Click Start. The Windows menu opens.
  2. Click the Run tile to open the Run dialog box.
  3. In the Run dialog box, type: c:\Windows\System32\rundll32.exe dsquery,OpenQueryWindow
  4. Click OK. The Find Users, Contacts and Groups dialog box opens.
  5. Type the group name in the Name field.
  6. Click Find Now. Groups will populate the search results box.
  7. Right-click the group you are updating and choose Properties from the options list. The Properties dialog box opens.
  8. Click Add. The Select Users, Contacts, Computers, Service Accounts, or Groups dialog box opens.
  9. Enter the PirateID for new users into the Enter the object names to select dialog box. Separate multiple PirateIDs with a semi-colon (;).
  10. Click OK in the Select Users, Contacts, Computers, Service Accounts or Groups dialog box.
  11. Click OK in the Properties dialog box.

A public folder calendar is missing from the calendar view in Outlook.

  1. From the Outlook desktop app, click the three dots at the bottom of the folder pane. Choose Folders.
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  2. Scroll down the folder list, then expand Public Folders by clicking the arrow.
  3. Expand the All Public Folders option.
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  4. Find your department and expand, if needed, to open the calendar for which you are searching.
  5. Right-click the calendar and select add to Favorites. The folder should now be available in calendar view.

How can I restore a deleted email?

Here's what to do first:

  1. Check the Deleted Items folder. If the email shows in this list, drag it back to your inbox (or any of folder).
  2. If the message is no longer in the deleted items folder, click the Recover items recently removed from this folder link.
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  3. If Step 2 does not restore the message, call the Pirate Techs Service Desk 252-328-9866.

Details

Article ID: 67489
Created
Tue 12/17/19 9:55 AM
Modified
Tue 11/23/21 12:16 PM
Service Owner
Unified Communications

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