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Services or Offerings?
Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.

Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.

If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.

Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.

Campus departments who are interested in purchasing/renewing any software, hardware or services which involvement the processing or payment cards, contracting with a vendor to provide services which include the processing of payment cards, or would like to implement/alter business operations which involve the processing of payment cards should complete this form. The PCI Compliance Committee review requests at their monthly meeting. Do NOT make any changes or sign any contracts until PCI approval has been granted.

ITCS supports department printers in the following ways: Printer Consult/Quote, Printer installation of a new department printer at no charge, including a network laser printer for an entire office or a small laser jet for a single faculty or staff office, or Printer hardware problems.

Hardware and operating system support for Unix & Linux server operating systems. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Linux Server operating systems.

Hardware and operating system support for Windows Server OS. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Windows Server operating systems.

If you store sensitive information on your workstation, laptop, flash drive or mobile device, these files should be encrypted to protect them from unauthorized access or theft. Submit a request to have encryption enabled on your Android, iOS or Windows tablet, Linux, Mac or Windows desktop/laptop, Thin Client or USB hard drive or USB flash drive.

Multimedia Technology Services provides technical support for Telemedicine on the Health Sciences campus, including HIPAA-compliant equipment selection, network requirements, ECU equipment installation and technical training for on-site IT personnel.

Report a lab issue or request a software/equipment consultation for a computer lab.

ECU’s technology acquisition process ensures that procurement of all IT equipment, software, Internet of Things devices and services (including cloud services) follows a process of request, guidance, review, then approval.

Submit this request if you have a project proposal for ECU Physicians.

Microsoft Teams is the hub for team collaboration in Microsoft 365 that integrates the people, content and tools your team needs to be more engaged and effective.

Both residence halls and campus buildings include wired network ports. Submit this request to report a problem or request connection assistance for your device. This includes connecting a desktop, laptop and scheduling implementation of a file server, network attached storage (NAS) or Internet of Things (IoT) device.