Webex Conferencing Support

ITCS Service Desk

An ITCS technician will respond to support requests during regular operating hours.

Pirate Techs Phone Support: 252-328-9866 / 800-340-7081

Submit a Ticket

Log in to ECU Webex


Webex Help Center

 Phone: 866-229-3239

Webex Help Center - Call, chat, submit a ticket to vendor

Support hours: 24/7


Webex is an online communication platform. Faculty, staff and students (in or outside Canvas) can meet online on or off campus.  Faculty and staff can make phone calls through Webex once their account is activated.

Submit this request for one-on-one assistance or to fix an issue.

Available To

Faculty, staff, students

Get Started

Login: ecu.webex.com - MFA required

Features and Benefits

Personal room. Access through ecu.webex.com. Schedule or start an impromptu meeting through this online space. Good for one-on-one meetings. Share your unique URL to participants: ecu.webex.com/meet/<your-PirateID>.

Canvas integration. Schedule course meetings through the Canvas interface. Students are automatically enrolled in meetings, and recordings are automatically shared.

Download these time-saving tools from ecu.webex.com:

Desktop App. Schedule and join meetings, start an unscheduled meeting from your computer or make business calls using your ECU office number through your computer or mobile device.

Outlook add-in. Schedule, join or begin meetings through Microsoft Outlook. The Meet Now feature starts an unscheduled meeting.

Mobile app. Available through your device’s app store.

Webex Events. Designed for large-scale, online events and webinars. Features include application sharing, chat, Q&A panel, recording and whiteboard annotation.

How can you use Webex?

Administrative Instruction and Research
  • Staff meeting, orientation session or interview
  • Private discussions using break-out rooms
  • Text chats for private communication
  • Audio only and/or video meeting
  • Live streaming, showing audio or video files
  • Screen sharing for slides, photos, documents
  • Whiteboard for idea sharing (annotation available)
  • Calls using your office number through the desktop or mobile app
  • Class meetings
  • In-class small group discussions using breakout rooms
  • Project presentation, guest lecture, dissertation defense, international exchange
  • Group or organizational meeting with a streamed recording
  • Hybrid courses, office hours
  • Poll attendees
  • Group assignments

Related Policies and Guidelines

Webex is approved for both FERPA and HIPAA information.

Service Availability

This service is available 24/7.

Learn More


See this article from Webex: Cisco Webex Meetings and Cisco Webex Events Accessibility Features


No fees are associated with this service.

Submit a Ticket

Related Articles (4)

When using ECU digital media capture systems, you agree you have been informed and understand the best practices and policies as well applicable laws associated with these tools
Occasionally, viewing access to course recordings is required for peer review, accreditation, sharing, etc. See this standard procedure for requesting access.
Written permission or a syllabus statement is required when including students, patients and others in research, project or promotional videos.
List of all Webex articles.


Service ID: 11930
Thu 1/28/16 2:07 PM
Wed 1/18/23 3:47 PM
Service Owner
Unified Communications