Microsoft Teams Support

Overview

Part of Microsoft 365, Teams is a collaboration platform that unifies chat, voice, video and file sharing and allows users to stay organized for projects, research, instruction and more -  both individually and in work teams.

Submit this request for Teams support or to request a private team be made public. See the Related Articles section for a Teams overview and FAQ. Visit the IT Knowledge Base Teams category for other articles about specific features.

Available To

Faculty, staff, students

Features

Main features

• Desktop/mobile/web. Log in to pirate365.ecu.edu to download the desktop app or open the Teams web version. Visit your mobile device's app store for the mobile version.
• Team Space. Create a collaboration space for a group. All ECU teams are private, not public.* Non-ECU collaborators can be added as guests using their email address. These resources are created for your team when you add members (create the group):
  • MS 365 group. Automatically created when you add team members; can be owners (two are required), members or invited guests.
  • Channel. Focused topic, text conversation within a team. A channel can be open to all team members, private between certain team members or shared with a non-team user.
  • SharePoint team site. Create, edit, upload and securely store team and chat files through the team's SharePoint space. Each team channel has a separate folder within the SharePoint team site.
  • Team Exchange inbox and calendar.
• Your Space. Teams features for you individually; not associated with a work group.
  • Chat. Private conversations between two or more ECU users. Video/audio calls and text.
  • Activity. Notifications of team updates, reactions and more.
  • Calendar. Syncs with your Outlook calendar. Schedule and join meetings. 
  • Calls. Make a call to one ECU contact or several.
  • People. App for managing contacts.
• Meetings. Schedule with a group or individuals. Can be audio or video.
• Webinars. Host an interactive, online presentation for up to 1000 participants or give a speech to 10,000 users through the view-only experience. To learn more, see this support page from Microsoft, Get started with Teams webinars.

*For security reasons, newly-created public teams automatically change to private within 24 hours.

Learn More

Get started with Teams and access specific topics like teams and channels, chat, meetings, calls & devices, apps and services and troubleshooting through the Microsoft Teams Help and Training site. 

Fees

No fees are associated with this service.