Microsoft Teams Support


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Submit this Ticket to request support


Part of Microsoft 365, Teams is a collaboration platform that unifies chat, voice, video and file sharing and allows users to stay organized for projects, research, instruction and more -  both individually and in work teams.

Submit this request for Teams support or to request a private team be made public. See the Related Articles section for a Teams overview and FAQ. Visit the IT Knowledge Base Teams category for other articles about specific features.

Available To

Faculty, staff, students


Main features

  • Desktop/mobile/web. Log in to to download the desktop app or open the Teams web version. Visit your mobile device's app store for the mobile version.
  • Team Space. Create a collaboration space for a group. All ECU teams are private, not public.* Non-ECU collaborators can be added as guests using their email address. These resources are created for your team when you add members (create the group):
    • MS 365 group. Automatically created when you add team members; can be owners (two are required), members or invited guests.
    • Channel. Focused topic, text conversation within a team. A channel can be open to all team members, private between certain team members or shared with a non-team user.
    • SharePoint team site. Create, edit, upload and securely store team and chat files through the team's SharePoint space. Each team channel has a separate folder within the SharePoint team site.
    • Team Exchange inbox and calendar.
  • Your Space. Teams features for you individually; not associated with a work group.
    • Chat. Private conversations between two or more ECU users. Video/audio calls and text.
    • Activity. Notifications of team updates, reactions and more.
    • Calendar. Syncs with your Outlook calendar. Schedule and join meetings. 
    • Calls. Make a call to one ECU contact or several.
    • People. App for managing contacts.
  • Meetings. Schedule with a group or individuals. Can be audio or video.
  • Webinars. Host an interactive, online presentation for up to 1000 participants or give a speech to 10,000 users through the view-only experience. To learn more, see this support page from Microsoft, Get started with Teams webinars.

*For security reasons, newly-created public teams automatically change to private within 24 hours.

Learn More

Get started with Teams and access specific topics like teams and channels, chat, meetings, calls & devices, apps and services and troubleshooting through the Microsoft Teams Help and Training site


No fees are associated with this service.

Request Service

Related Articles (2)

See these questions (with answers) from other ECU users.
Get a quick look at Teams' features.


Service ID: 31647
Thu 1/16/20 11:41 AM
Tue 2/20/24 11:17 AM
Service Owner
Unified Communications