Our team's mission
The IT Training and Communications Team is committed to advancing university-wide IT initiatives through strategic leadership, operational oversight, and collaborative engagement. Our mission is to manage the development and delivery of inclusive, effective, and data-informed training programs; oversee comprehensive IT communications and outreach; and ensure alignment with institutional goals and ITCS priorities.
We serve as a vital liaison between ITCS and campus stakeholders, fostering awareness, adoption, and proficient use of IT services. Through strategic planning, we lead change management for major IT projects and service rollouts, ensuring timely and impactful messaging across the university.
Our training programs are designed to empower faculty, staff, and students with the knowledge and skills necessary to confidently navigate and utilize IT services. We promote digital literacy, compliance, and service adoption through learning experiences grounded in Universal Design for Learning (UDL) principles. By continuously evaluating training effectiveness through feedback and analytics, we strive to enhance learning outcomes and support the evolving needs of the university community.
Training topic examples:
- Pirate 360 - Advisor, Experiential Learning, Marketing Cloud, etc.
- Teams and OneDrive
- Co-Pilot AI adoption
- Onboarding new technical systems
Available To
Faculty, Staff, Students
Get Started
Check your ECU email for the latest platform launches and updates plus our team's training schedule. We offer both virtual and face-to-face training as well as one-on-one sessions.
COMING SOON. Have a need or suggestion for training? Does your department or work group need to brush up on some skills? Submit this ticket to request.
Related Links
Fees
No fees are associated with this service.