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Overview
All campus telephones utilize VoIP to allow voice calls over an internet connection. Depending on your telephone hardware, VoIP allows:
- telephone-to-telephone voice calls
- telephone-to-computer calls
- telephone-to-telephone video calls
- free long distance business calls
- video calls (some models)
To access all telephone features, log in to the Cisco self Care portal (log in required) and download the Cisco IP Phone 8800 Series User Guide.
Available to
Faculty, Staff, campus offices
Important Features
Basic features through phone buttons include making and answering calls, forwarding calls, hands-free calls, 3-way calling, volume control, voicemail, (See Related Article for setup), missed and received call logs.
Please Note: If you are trying to access the Cisco Self Care portal when off campus, you must be connected to ECU's VPN.
Answer Calls
Answer, decline and ignore calls, turn on Do Not Disturb, video calls. See the user guide.
Call Back
When receiving no answer, press the Call Back button. When the number is available, a chime sounds. Press Redial to place the call again.
Call Forwarding
Press the Forward all button and enter the forwarding number. The LCD screen shows that calls are forwarded. Press the Forward off button to end call forwarding.
Directories
The Directories button includes options for a personal and corporate person search. Access the user manual for your specific telephone from the Cisco Self Care portal (log in required) under the "My Phone" panel.
Messages
Voice message notifications show on the LCD screen. A message waiting light on the hand set and a audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal. Press the Messages button and enter your voice mail PIN* to check voice mail. Voice mail messages are also available through your ECU email inbox.
Redial
Press the Redial button to call the last number dialed.
Settings
Change the wallpaper, screen contrast, ring type and more from this menu.
Voicemail
See the Related Articles on this page for a link to more vm info. Notifications show on the LCD screen and a message waiting light blinks on the hand set. There are three ways to check voice messages. Voicemail PIN required.
Resources
- Cisco Self Care Portal (log in required) - Log in to set the Phone Services PIN, speed dial numbers, phone settings, user manuals and more.
- Cisco IP Phone 8800 Series User Guide (access PDF through Self Care Portal)
Accessibility
See the Cisco User Guide.