VoIP Telephone Basic Features

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP) that allows voice calls over an internet connection. Depending on your telephone hardware, VoIP allows:

  • telephone-to-telephone voice calls
  • telephone-to-computer calls
  • telephone-to-telephone video calls
  • free long distance business calls

Telephone Features

Basic features available through the phone buttons include making and answering calls, forwarding calls, hands-free calls, 3-way calling* and checking voice mail. Use the phone's buttons to adjust the volume, check voice mail (must set up phone services PIN*), check missed and received calls and adjust the phone's settings. *WebEx is the primary collaboration and conferencing tool for the university.

Call Back

When receiving no answer, press the Call Back button. When the number is available, a chime sounds. Press Redial to place the call again.

Call Forwarding

Press the Forward all button and enter the forwarding number. The LCD screen shows that calls are forwarded. Press the Forward off button to end call forwarding.

Directories

The Directories button includes options for a personal and corporate person search. Access the user manual for your specific telephone from the Cisco Self Care portal (login required) under the "My Phone" panel.

Messages

Voice message notifications show on the LCD screen. A message waiting light on the hand set and a audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal. Press the Messages button and enter your voice mail PIN* to check voice mail. Voice mail messages are also available through your ECU email inbox.

Redial

Press the Redial button to call the last number dialed.

Settings

Change the wallpaper, screen contrast, ring type and more from this menu.

Cisco Self Care Portal

Log in to the Cisco Self Care Portal to set your Phone Services PIN*, speed dial numbers, phone settings, user manuals, and more.

Voice Mail

Voice message notifications show on the LCD screen of your phone. A message waiting light on the hand set and an audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal. There are three ways to check your voice messages:

  1. Press the Messages button to check voice mail. You must have a voice mail PIN*.
  2. Play the voice mail message from your ECU email inbox.
  3. Dial 252-328-9870 to check from any phone off campus.

*Cisco System PINs

  • Phone Services PIN. Configured through the Cisco Self-Care portal and used to set up speed dial numbers, check personal directory numbers, etc.
  • Voice Services PIN. Used to access voice mail, email and calendar from a phone when off campus.
0% helpful - 2 reviews

Details

Article ID: 67395
Created
Wed 11/6/19 11:27 AM
Modified
Mon 3/22/21 3:57 PM