Telephone Service & Support

Support

An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

IT Help Desk Chat

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Overview

All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP) that allows voice calls over an internet connection. Depending on your telephone hardware, VoIP allows:

  • telephone-to-telephone voice calls
  • telephone-to-computer calls
  • telephone-to-telephone video calls
  • free long distance business calls

Cisco Self Care Portal

Log in to the Cisco Self Care Portal to set your Phone Services PIN, speed dial numbers and phone settings, access user manuals and more. PLEASE NOTE: When off campus, you must be logged in to the ECU network through a VPN connection to access the Cisco Self Care Portal.

Voicemail

Voice message notifications show on the LCD screen of your phone. A message waiting light on the hand set and an audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal (VPN connection required when off campus). There are three ways to check your voice messages:

  1. Press the Messages button to check voicemail. You must have a voicemail PIN.
  2. Play the voicemail message from your ECU email inbox.
  3. Dial 252-328-9870 to check from any phone off campus

Related Links

Manage your telephone and voicemail accounts through these portals. To access either portal while off campus, you must be connected to the ECU network through a VPN connection.

Available To

Faculty, Staff

Features and Benefits

Basic features available through the phone buttons include making and answering calls, forwarding calls, hands-free calls, 3-way calling and checking voicemail. Use the phone's buttons to adjust the volume, check voicemail (must set up phone services PIN), check missed and received calls and adjust the phone's settings.

Cisco System PINs

  • Phone Services PIN. Configured through the Cisco Self-Care portal and used to set up speed dial numbers, check personal directory numbers, etc.
  • Voice Services PIN. Used to access voicemail from a phone when off campus.

Call Back

When receiving no answer, press the Call Back button. When the number is available, a chime sounds. Press Redial to place the call again.

Call Forwarding

Press the Forward all button and enter the forwarding number. The LCD screen shows that calls are forwarded. Press the Forward off button to end call forwarding.

Directories

The Directories button includes options for a personal and corporate person search. Access the user manual for your specific telephone from the Cisco Self Care portal (log in with PirateID required) under the "My Phone" panel.

Messages

Voice message notifications show on the LCD screen. A message waiting light on the hand set and an audio cue can be configured through the Phone Settings/Voicemail Notification Settings section of the Cisco Self Care portal. Press the Messages button and enter your voicemail PIN to check voicemail. Voicemail messages are also available through your ECU email inbox.

Redial

Press the Redial button to call the last number dialed.

Settings

Change the wallpaper, screen contrast, ring type and more from this menu.

Fees

Please discuss associated costs with the technician.

Equipment (estimates only):

  • VoIP telephone - $250
  • Conference telephone - $1000
  • Wireless telephone - $500
  • Headset (wired) - $95
  • Headset (wireless) - $250

Service:

  • Phone line charges may apply
  • Menu tree charges may apply
 
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Details

31654
Created
Fri 3/20/20 8:20 AM
Modified
Wed 7/8/20 7:59 AM