Webex Calling Account


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

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The Cisco Webex Calling feature allows you to add one or more phone numbers to Webex for voice calls, voicemail and contact management, call forwarding and more through your computer or mobile device. This is the recommended audio call option for users who work remotely. Microphone and speakers are required to make calls.

Submit this request to have a calling account created. If you have ever requested a Jabber account, skip this step and add the calling service (see Get Started).

Available To

Faculty, staff, student employees

Get Started

Submit this request to have a Webex Calling account created.

Configure the desktop app

  1. Open the desktop app.
  2. From Settings (at the top), click Phone Services.
  3. Authenticate (log in) with your PirateID and passphrase. You must authenticate every 90 days after you change your passphrase.
  4. Follow the prompts to add your office number to the app. To add additional numbers, tap Settings, then Join Options.

Configure the mobile app

  1. From your device's app store, install the Webex app (NOT Webex Meet).
  2. Tap the Get Started button to add your ECU account.
  3. Authenticate (log in).
  4. Follow the text boxes to choose a few settings, edit your profile and other options.

Features and Benefits

Along with all the current features of Webex conferencing, Webex Calling adds:

  • Call list (recent and missed) – mouse over any number to start a video/audio call
  • Keypad to dial a phone number
  • Access to your voicemail inbox
  • Call forwarding to another number or voicemail

Related Policies and Guidelines

Webex Terms of Use

Learn More

Cisco Webex Help Center

Please note that Webex teams, spaces and chat are not available for ECU as we use Microsoft Teams for those types of collaboration.

Integrated Services

Webex Calling is a feature available through the Webex desktop and mobile apps. Learn more about Webex conferencing.


Webex offers many accessibility features such as keyboard accessibility, screen reader support, closed captioning, automated transcripts and more. See the Webex accessibility website to learn more.


No fees are associated with this service.

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