Support
An ITCS technician will respond to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
Submit a Ticket
Overview
ODS is the university’s data warehouse and is used for reporting against many enterprise systems (i.e., Banner, OneCard, DegreeWorks, JAGGAER, Canvas LMS, Faculty 180, RAMSeS, Etracs).
Submit this request to add new ETLs, data or enhancement to the existing database or if you need assistance using the ODS database.
Available To
Faculty, Staff
Features and Benefits
Systems included in the University's Operational Data Store and Data Warehouse:
- Banner (Student, Finance, Financial Aid, Accounts Receivable, HR, Position Control)
- Admissions Snapshots
- Registration Snapshots
- DegreeWorks
- ECU 1 Card Events
- Faculty 180
- MVS Legacy Data
- PeopleAdmin
- RAMSeS
- SciQuest
- Sedona
- UNC System Office Census Data
- OrgSync
Service Availability
ODS is available 24 x 7. Scheduled system updates occur as needed within the ITCS maintenance window. (Sunday 5:00 am to 12:00 pm).
Service Level Expectations
Support tickets are assigned and responded to with a 24-hour response time. Development tickets are assigned and responded whenever resources are available. During peak times such as the beginning and end of each semester, support ticket response time may increase. NOTE: When experiencing an issue with a ODS or data warehouse, please document the time of the issue, and if possible, capture screenshots. Screenshots are helpful in determining the root cause of the issue.
Also Known As
ODS
Fees
No fees are associated with this service.