Operational Data Store (ODS) and Data Warehouse Development & Support

Support

An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

IT Help Desk Chat

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Overview

ODS is the university’s data warehouse and is used for reporting against many enterprise systems like Banner, OneCard, DegreeWorks, SciQuest, Blackboard, Sedona and RAMSes.

Available To

Faculty, Staff

Features and Benefits

Systems included in the University's Operational Data Store and Data Warehouse: 

  • Banner (Student, Finance, Financial Aid, Accounts Receivable, HR, Position Control)
  • Admissions Snapshots
  • Registration Snapshots
  • DegreeWorks
  • ECU 1 Card Events
  • Faculty 180
  • MVS Legacy Data
  • PeopleAdmin
  • RAMSeS
  • SciQuest
  • Sedona
  • UNC System Office Census Data
  • OrgSync

Service Availability

ODS is available 24 x 7. Scheduled system updates occur as needed within the ITCS maintenance window. (Sunday 5:00 am to 12:00 pm).

Service Level Expectations

Support tickets are assigned and responded to with a 24-hour response time. Development tickets are assigned and responded whenever resources are available. During peak times such as the beginning and end of each semester, support ticket response time may increase. NOTE: When experiencing an issue with a ODS or data warehouse, please document the time of the issue, and if possible, capture screenshots. Screenshots are helpful in determining the root cause of the issue.

Also Known As

ODS

Fees

No fees are associated with this service.

 
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Related Articles (1)

Details

31565
Created
Mon 6/24/19 11:01 AM
Modified
Mon 1/6/20 2:11 PM