Microsoft Teams Support


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Submit this Ticket to request support


Part of Microsoft 365, Teams is a collaboration platform that unifies chat, voice, video and file sharing and allows users to stay organized for projects, research, instruction and more both individually and in groups (teams). Teams syncs with other Microsoft 365 apps like OneDrive and Outlook and is rapidly adding new features and functionality - especially through bots and automation apps.

Submit this request for Teams issues or support. See the Related Articles section for a Teams overview, FAQ and other IT knowledge base articles addressing specific Teams features.

Available To

Faculty, staff, students


Main features

  • Teams. Create a work or project space and add other users. A team can be private or public.
  • Desktop app/mobile app. Log in to Windows 365 to download the desktop app or visit your mobile device's app store for the mobile version.
  • Channels. Focused text conversations. A channel can be open to all team members or private.
  • File space. Create, edit, upload and securely store team files.
  • Private chats. Private conversations between two or more ECU users. Not necessarily associated with a team.
  • Calendar. Schedule meetings or deadlines for the team.
  • Calls. Make a call to one ECU contact or a group through Teams.
  • Online meetings. Call one co-worker or a group. Can be audio or video. Appropriate hardware required.
  • Webinars. Host an interactive, online presentation for up to 1000 participants or give a speech to 10,000 users through the view-only experience. To learn more, see this support page from Microsoft, Get started with Teams webinars.

Learn More

Get started with Teams and access specific topics like teams and channels, chat, meetings, calls & devices, apps and services and troubleshooting through the Microsoft Teams Help and Training site


No fees are associated with this service.

Request Service

Related Articles (4)

When using ECU digital media capture systems, you agree you have been informed and understand the best practices and policies as well applicable laws associated with these tools
Occasionally, viewing access to course recordings is required for peer review, accreditation, sharing, etc. See this standard procedure for requesting access.
Written permission is often required when including students, patients and others in research, project or promotional videos.
A comprehensive list of IT knowledge base articles for Microsoft Teams.


Service ID: 31647
Thu 1/16/20 11:41 AM
Wed 6/22/22 10:50 AM
Service Owner
Unified Communications