Support
A digital solutions analyst responds to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
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Overview
Our Business Process Analysis (BPA) service helps campus departments streamline operations, reduce administrative burden and improve service quality. By partnering with our team, your department can gain clear insight into how your current processes are working along with practical recommendations for creating more sustainable, efficient and effective workflows.
We offer a structured approach to process analysis and improvement, emphasizing systematic documentation and management of processes. Submit this form to request a consult. Required information includes a brief description of the process to be analyzed, deadline and project urgency.
When to request BPA
- Department processes feel slow, inconsistent or overly manual.
- New systems or organizational changes are underway.
- You’re preparing for audits or compliance reviews.
- You want to improve service delivery or turnaround times.
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KPI Improvements
- Cycle time reduction. Measures the time saved from process start to finish after improvements.
- Stakeholder satisfaction. Based on survey responses from faculty/staff using the new process.
- Automation Rate. Tracks the % of manual steps replaced with digital workflows.
- Cost savings. Estimates based on reduced labor, materials or system redundancies.
- Strategic Alignment Score. Qualitative score (1–5) on how well the change supports university priorities.
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Available To
Faculty, Staff and Student Workers
BPA Process
- Intake & discovery – Discussion of goals and challenges.
- Process mapping – Documentation and analysis of your current workflow.
- Recommendations – Discussion of your design and improvement plan.
- Implementation support – Guidance, tools, and training as needed.
- Follow‑up – Key Performance Indicator (KPI) suggestions and strategies for ongoing improvement.
Key Benefits
- Streamlined workflows: Remove bottlenecks, reduce manual steps and clarify roles.
- Improved efficiency: Save time, reduce duplication with better use staff expertise.
- Enhanced service quality: Deliver more consistent, accurate and timely outcomes.
- Stronger compliance: Align processes with university policies and state requirements.
- Data‑driven decisions: Access metrics and visuals that support continuous improvement.
- Sustainable operations: Reduce paper use and promote digital‑first practices.
Related Policies and Guidelines
Service Availability
Users may submit a request anytime. An analyst responds within 24 business hours to schedule a discussion of project scope and timeline.
Integrated Services
Possibly. Some analyses are part of a larger project and need to be requested in conjunction with the project request through the PMO office.
Fees
No fees are associated with this service.