Passphrase Reset

For better security, all ECU users are required to change their ECU passphrase every 90 days. Occasionally, a passphrase expires or locks and must be reset. We recommend the self-service online portal (Option 1) as the most convenient method for resetting your email.

Option 1. Self Service Maintenance Portal (recommended)

1. Power off mobile devices or sign out of ECU mobile apps like Outlook mobile.
2. Log in to the passphrase maintenance portal: https://pirateid.ecu.edu
   • Enter your PirateID and challenge text. Click Next.
   • Answer your security questions.
3. Click the Set Passphrase icon and type the new passphrase.
4. Click the Main menu button and then the Exit button.
5. Immediately update the passphrase for mobile apps* or sign in, if prompted.

Option 2. Visit a Passphrase Reset Location

Present a completed Passphrase Reset Form (see the attachment on this page) along with a valid photo ID (ECU 1 Card, driver's license or government-issued ID) in person to either Pirate Techs TSC below, Monday through Friday between 8:00 - 5:00 (business hours).

• Austin Building 103 (Main Campus)
• Laupus Library 1500 (Health Sciences)

Option 3. Email or Fax the IT Service Desk

Pirate Techs staff can reset a student, faculty, staff or alumni passphrase only if the identity of the requester is verified. Therefore, a user must email or fax the Passphrase Reset Form (see the attachment on this page) and a copy of a valid ID (ECU 1 Card, driver's license, or government-issued ID). To protect your personal information, black out all information on the photo ID except your name and photo. Email: hdreset@ecu.edu or fax: 252.737.1715. We will reply to your non-ECU email address an activation code to reset your account

Questions? Call 252-328-9866 | 800-340-7081

Please note that requests submitted before noon are completed by 5:00 the same day. Requests submitted after noon are completed by noon the following day.