For better security, all ECU users are required to change their ECU password every 90 days. Occasionally, a password expires or locks and must be reset. We recommend the self-service online portal (Option 1) as the most convenient method for resetting your password.
Option 1. Self Service Maintenance Portal (recommended)
- Power off mobile devices or sign out of ECU mobile apps like Outlook mobile.
- Log in to the password maintenance portal: https://pirateid.ecu.edu
- Enter your PirateID and challenge text. Click Next.
- Answer security questions.
- Click the Set Passphrase icon and type the new password.
- Click the Main menu button and then the Exit button.
- Immediately update the password for mobile apps* or sign in, if prompted.
*Changing your password through the self-service portal does not update your mobile app logins. A mobile app may try to log in using the old password and lock your account. Therefore, always update your mobile device apps immediately after a reset.
Option 2. Visit a Password Reset Location
Present a completed Password Reset Form (see the attachment on this page) along with a valid photo ID (ECU 1 Card, driver's license or government-issued ID) in person to either Pirate Techs TSC below, Monday through Friday between 8:00 - 5:00 (business hours).
- Austin Building 103 (Main Campus)
- Laupus Library 1500 (Health Sciences)
Option 3. Email or Fax the IT Service Desk
Pirate Techs staff can reset a student, faculty, staff or alumni password only if the identity of the requester is verified. Therefore, a user must email or fax the Password Reset Form (see the attachment on this page) and a copy of a valid ID (ECU 1 Card, driver's license, or government-issued ID). To protect your personal information, black out all information on the photo ID except your name and photo. Email: hdreset@ecu.edu or fax: 252-737-1715. We will reply to your non-ECU email address an activation code to reset your account
Questions? Call 252-328-9866 | 800-340-7081
Please note that requests submitted before noon are completed by 5:00 the same day. Requests submitted after noon are completed by noon the following day.