Passphrase Reset Process

Users reset their ECU passphrase using one of the three options.

Passphrase Complexity Criteria

An ECU passphrase must be at least eight characters and contain 3-4 of the following categories as outlined in the ECU Passphrase Standard.

  • upper case letters
  • lower case letters
  • numbers
  • special characters

Users must change (reset) their passphrase every 90 days.

Reset Your Passphrase

Option 1. Self Service Maintenance Portal (recommended)

The self-service passphrase maintenance portal allows users to:

  1. Power off mobile devices or sign out of ECU mobile apps like Outlook mobile.
  2. Log in to the passphrase maintenance portal.
    • Enter your PirateID and challenge text. Click Next.
    • Answer your security questions.
  3. Click the Set Passphrase icon and type the new passphrase.
  4. Click the Main menu button and then the Exit button.
  5. Immediately update the passphrase for mobile apps* or sign in, if prompted.
*Changing your passphrase through the self service portal does not update your mobile app logins. A mobile app may try to log in using the old passphrase and lock your account. Therefore, always update your mobile device apps immediately after a reset.

 

Option 2. Visit a Passphrase Reset Location

Present a completed Passphrase Reset Form along with a valid photo ID (ECU 1 Card, driver's license or government-issued ID) to the nearest Walk-in IT Help Desk location during business hours:

  • Austin 103
  • Health Sciences Building - Laupus Library 1500

 

Option 3. Email or Fax the IT Help Desk

Help Desk staff can reset a student, faculty, staff or alumni passphrase only if the identity of the requester is verified. Therefore, a user must email or fax the Passphrase Reset Form and a copy of a valid ID (ECU 1 Card, driver's license, or government-issued ID). To protect your personal information, please black out all information except your name and picture. Email: hdreset@ecu.edu or fax: 252.737.1715

Questions? Call 252-328-9866 | 800-340-7081

Please note that requests submitted before noon are completed by 5:00 p.m. the same day. Requests submitted after noon are completed by noon the following day.

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Details

Article ID: 67119
Created
Mon 6/10/19 2:39 PM
Modified
Fri 5/1/20 2:59 PM