Process - Password Reset Options for Users

IT Service Desk 252-328-9866 | Pirate Techs Technology Support Centers

Skip to a section: Option 1. Self-Service Portal | Option 2. Visit a Pirate Techs Technology Support Center | Option 3. Request an Activation Code Online

Overview

Occasionally, a password expires or locks and must be reset. We recommend the self-service online portal (Option 1) as the most convenient method for resetting your password. However, if you need help, we are happy to assist. See options 2 and 3.

Option 1. Self-Service Maintenance Portal (Recommended)

The steps below are for current faculty, staff, students, retirees, unpaid affiliates (ECU users) and alumni who have already claimed their PirateID account. First-time users will need to enroll. For an overview and instructions, see the Accounts - Access category in the IT Knowledge Base for how to claim (activate) an account and enroll in SSPR. Note that updating your password through the SSPR portal does not update any mobile app logins.

ECU Users Alumni
  1. Navigate to pirateid.ecu.edu.
  2. Type PirateID, password and enter captcha numerals. Select Login.
  3. Select an authentication option, then verify your identity. The Change Password dialog box opens.
  4. Enter your current password. Create and type in a new password then confirm the new password.
  5. Log out through the account menu drop-down.
  6. For more how-to's and info: ECU user IT Knowledge Base category
  1. Log in to pirate365.ecu.edu.*
  2. If prompted, answer authentication questions.
  3. Select profile picture, choose View Account.
  4. Select Change Password link on the Password tile.
  5. Enter current password, type and confirm new password.
  6. Select Submit.
  7. For more how-to's and info: alumni IT Knowledge Base category.

*Legacy alumni accounts created before 2014 use passwordreset.microsoftonline.com for password resets.

Option 2. Visit your nearest Pirate Techs walk-in location

Visit any one of four Pirate Techs walk-in locations on campus. No appointment necessary. Photo ID required.

Option 3. Request an activation code online

If you have a problem resetting your password through the self-service portal, follow these steps:

  1. Complete the ECU PirateID Password Reset Request.
  2. Attach a copy of a valid photo ID such as an ECU 1 Card, driver's license or any government-issued photo ID.
  3. Cover all information on the photo ID copy except your name and photo before making the copy. This protects your personal information.
  4. Submit the form.
  5. Check your alternate (non-ECU) email address for an activation code to access your account.

Password reset requests submitted before 12:00 p.m. are completed by 5:00 p.m. the same business day. Requests submitted after 12:00 p.m. are completed by 12:00 p.m. the following business day. We make every effort to reset your password as soon as possible.

 

Details

Article ID: 67119
Created
Mon 6/10/19 2:39 PM
Modified
Mon 3/4/24 11:23 AM
Service Owner
Service Management

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