Skip to a section: Option 1. Self-Service Portal | Option 2. Visit a Pirate Techs Technology Support Center | Option 3. Submit Password Reset Request
Available to
Faculty, Staff, Students
Overview
Occasionally, a password expires or locks and must be reset. We recommend the self-service online portal (Option 1) as the most convenient method for resetting your password. However, if you need help, we are happy to assist. See options 2 and 3.
Option 1. Self-Service Maintenance Portal (Recommended)
The steps below are for current faculty, staff, students, retirees, unpaid affiliates (ECU users) and alumni who have already activated their PirateID account. First-time users will be prompted to enroll. For an overview and instructions (all users), see the Accounts - Access category in the IT Knowledge Base. Note that updating your password through the SSPR portal does not update any mobile app logins.
| ECU Users |
Alumni |
- Navigate to pirateid.ecu.edu.
- Type full ECU email, password and captcha numerals. Select Login.
- Select an authentication option, then verify your identity. The Change Password dialog box opens.
- Enter your current password. Create and type in a new password then confirm the new password.
- Log out through the account menu drop-down.
- For more how-to's and info: ECU user IT Knowledge Base category
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- Log in to passwordreset.microsoftonline.com.*
- If prompted, answer authentication questions.
- Select profile picture, choose View Account.
- Select Change Password link on the Password tile.
- Enter current password, type and confirm new password.
- Select Submit.
- For more how-to's and info: alumni IT Knowledge Base category.
*Legacy alumni accounts created before 2014 use login.microsoftonline.com for password resets.
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Option 2. Visit your nearest Pirate Techs walk-in location
Visit any one of four Pirate Techs walk-in locations on campus for assistance from a technician. No appointment necessary. Photo ID required.
Option 3. Submit the online password reset form
If you have a problem resetting your password through the self-service portal, follow these steps:
- Complete and submit the ECU PirateID Password Reset Request.
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Upload a picture of your 1 Card or any official government issued photo ID. Cover all info except your name and photo to protect your personal information.
Password reset requests are usually processed within 24 hours. ITCS staff makes every effort to process your request as soon as possible.