FAQ - Canvas Instructors

Adding Students & Instructors to Canvas

Can I add students to my course?

Can instructors who have not yet signed a contract access Canvas?


How are incompletes managed in Canvas?

Test Student, Guest & External Accounts

Can instructors have test student account?

How do I request a guest/external account?

Adding Students & Instructors to Courses

Can I add students to my course?

No, student enrollment can only be populated by Banner. Feeds run every 4 hours.

Can instructors who have not yet signed a contract access Canvas?

No, per HR policy, we are unable to add users to Canvas who have not yet signed a hiring contract.

To request an Unpaid Affiliate account, submit a Canvas Support ticket (see Related Services section on this page). Requests are reviewed and approved/denied by the Office of the Registrar and Human Resources.

Instructor Guides & Videos can help you begin learning Canvas.

Incompletes in Canvas

How are incompletes managed in Canvas?

The process is automated.

When an incomplete is entered in Banner, a student is automatically added to a new section in the existing course. The end date for this new section is set to one year past the end date of the original course. Students with incompletes can access the course normally until they have satisfied the incomplete.

Cross-listed Courses

If a course is cross-listed, the section containing incompletes will appear in the original course. They must be cross-listed again in order to be included in the parent course.


In some situations, there may be exceptions that allow students with incompletes to be added to a different course or course section. Submit an ECU Canvas ticket to request an exception.

Test Student, Guest & External Accounts

Can instructors have a test student account?

Our Canvas environment does not support creation of test student accounts.

Instructors can use Student View to view the course, post and reply to discussions, submit assignments, view grades, view people, view pages, view the syllabus, view quizzes, view the calendar, and view the scheduler (if enabled). Attendance, conferences, conversations inbox, collaborations, differentiated assignments, external apps, groups, peer reviews, and profiles do not work in Student View.

How do I request an external account?

Access to Canvas is solely available to users with active PirateIDs.

If non-ECU users need access to a course, you must request external accounts within the ECU Canvas support ticket. Additional licensing costs may be associated with some external accounts.

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Article ID: 67556
Wed 7/8/20 4:04 PM
Mon 6/19/23 1:40 PM
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Learning Technologies

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