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Clinical/Proctoring Recording Service & Support
  1. Services
  2. Clinical
  3. Telemedicine & Clinical/Proctoring Recording Systems
Ocularis (formerly OnSS)I, Clinical Recording Solution, is a campus-wide recording solution to manage audio/video recordings for HIPAA, PHI, clinical and academic proctoring. Submit this support form to resolve login, access or recording/observation issues, equipment requests, etc. or to request a demonstration and room walk-through consultation before a quote is prepared.
DocuSign Support
  1. Services
  2. Business
Submit this request for assistance with DocuSign, an electronic signature service. New users log in to https://account.docusign.com to create an account. Authentication required.
Faculty180 and Scholars@ECU
  1. Services
  2. Business
Faculty180 is the university’s faculty activity reporting system. Faculty180 information is used to create public profile pages on Scholars@ECU.
File Sharing
  1. Services
  2. IT Security - Compliance - Governance
  3. Approvals - Exceptions
ECU blocks all file-sharing traffic on the university’s network. Submit this request for an exception to use software such as BitTorrent, uTorrent, or Vuze for a legitimate business or academic purpose.
Formstack Online Form Builder
  1. Services
  2. Business
Formstack is a replacement for your paper forms. Easily transition to electronic forms and build in smart workflows, approvals, and routing. No special programming skills are required – everything is web based and security is managed for each user individually. Users are empowered to create their own forms within Formstack while receiving support from ITCS in getting started and answering questions.
High Performance Computing (HPC) Access
  1. Services
  2. Research Computing
Administered by ITCS and managed by the Departments of Chemistry and Biology, the high performance computing (HPC) lab offers ECU researchers with high-end computational power to apply to complex computing tasks.
Information Security Risk Acceptance
  1. Services
  2. IT Security - Compliance - Governance
  3. Information Security
Submit this request for assistance with the identification, assessment and management of risks to University information.
Information Security Standards for ECU
  1. Services
  2. IT Security - Compliance - Governance
  3. Information Security
The Information Security Office maintains information security standards for ECU which define the responsibilities of all employees for protecting university information.
Mobile Device Management - Microsoft Intune
  1. Services
  2. IT Security - Compliance - Governance
Microsoft Intune helps users balance data access with data security on a mobile device.
OnCore Access and Support
  1. Services
  2. Research Computing
Request an OnCore Account, support or training
SAS Training
  1. Services
  2. Training
SAS (Statistical Analysis System) is a software suite for advanced analytics, multivariate analyses, business intelligence, data management and predictive analytics. ITCS offers free SAS training.
Software Accessibility Review
  1. Services
  2. Hardware - Software - Storage
  3. Software
This required review ensures your software purchase is accessible based on Section 508 and W3C guidelines.
Storage Area Network (SAN) Support & Space Request
  1. Services
  2. Hardware - Software - Storage
  3. Storage
Request a consult to add a department server or increase storage on a current server in the ITCS Data Center. Backup options also available.
Telemedicine Support
  1. Services
  2. Clinical
  3. Telemedicine & Clinical/Proctoring Recording Systems
Multimedia Technology Services provides technical support for Telemedicine on the Health Sciences campus, including HIPAA-compliant equipment selection, network requirements, ECU equipment installation and technical training for on-site IT personnel.
Vulnerability Management Exception Request
  1. Services
  2. IT Security - Compliance - Governance
  3. Approvals - Exceptions
Standardized template for Service / System / Application Administrators to submit exceptions for reported vulnerabilities to the Vulnerability Management Committee for review.