DocuSign Support


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Submit a Ticket


DocuSign is an electronic, legally binding signature service that allows one or more users to securely sign and/or initial an electronic document. Departments can eliminate paper documents and replace using DocuSign's secure digital files and secure signatures. DocuSign tracks each document’s location in real time as well as who still needs to sign it. DocuSign is very intuitive and makes it easy to load documents, identify the signature area and then route the package for signature.

DocuSign also offers powerforms to help generate on-demand documents. For example, once you collect a person’s name, email, phone number to add to a contract, the powerform pulls the collected data, adds it to the form and then routes it for signature. Other powerform examples include waiver forms, event registrations and new customer/client sign-ups. ITCS offers assistance using this feature.

ITCS offers FDA 21 CFR Part 11 DocuSign compliance in a separate DocuSign account. If you must meet these FDA requirements, DocuSign is a great solution.

Submit this request for assistance with DocuSign or a powerform and to request a CFR Part 11 account to meet FDA requirements.

Available To

Faculty, Staff

Get Started

  • New users log in through PiratePort to create an account.
  • Current users access their account through this login:
  • The CFR Part 11 account requires individual user accounts be created. Submit this request for an account. Authentication is through your PirateID/passphrase.

Features and Benefits

Transform your current paper workflows into a digital process. There are several advantages to using DocuSign:

  • Secure and legally binding. DocuSign provides secure delivery of official documents and is legally binding.
  • Saves time. Unlike a manual delivery process that might take weeks, DocuSign electronic documents are routed through the approval process as they are signed, reducing turnaround time, mailing costs and staff time.
  • Saves money. The DocuSign process is completely paperless, reducing print, postal and storage costs.
  • Tracks the document. DocuSign tracks each document’s location in real time as well as who still needs to sign it, with updates sent periodically to remind signers they have a document waiting for their approval. No more physical forms getting lost amid the clutter.
  • Two-factor authentication for sensitive data users is a requirement. See this two-factor authentication support document from

Learn More


No fees are associated with this service.

Submit a Ticket

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Service ID: 30537
Wed 9/19/18 10:53 AM
Thu 11/16/23 9:43 AM
Service Owner
Enterprise Information Systems