Support
An ITCS technician will respond to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
Submit a Ticket
Overview
What is it?
Standardized Ticket Template to submit Exceptions for reported Vulnerabilities to the Vulnerability Management Committee for review
Why use it?
Ensure that Exceptions for vulnerabilities are properly documented and directed to the Vulnerability Management Committee
Who uses it?
Service / System / Application Administrators
How to use it?
Document only the necessary information to clearly describe the Business Need, Technical Justification, and if there is Sensitive Data
When to use it?
Service / System / Application Administrators are required to submit Exceptions to the Vulnerability Management Committee when they are unable to apply the recommended remediation to a reported vulnerability
It is required that the Requester attend the Vulnerability Management Committee in order to present their exception.
For all Vulnerability Exception Requests that last longer than 90 days, a risk acceptance form must be completed and attached at the time of submission.
Available To
Faculty, Staff, Researchers
Fees
No fees are associated with this service.