Support
An ITCS technician will respond to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
Overview
Effective Monday, September 8, 2025, all ECU users and alumni will activate new and manage current user accounts and authentication methods through Microsoft 365's Self-Service Password Reset (SSPR) service. This brings all account management tools under Microsoft's Security Info umbrella.
NOTE: ECU-managed macOS users continue to manage their password through their computer.
New ECU users automatically receive an ECU username, often called a PirateID, and temporary password when their account is created. New users must activate their new PirateID user account, create a unique, 15-character password and set up multifactor authentication before accessing ECU resources. See these IT Knowledge Base articles for overviews and instructions.
A graduate's student PirateID user account automatically converts to an alumni account 120 days after graduation. See these resources and tutorials.
PirateID accounts for users who perform unpaid services for ECU that require a Banner ID like adjunct/non-paid faculty, visiting students, volunteers and some contractors are requested through the Unpaid Affiliate Account request.
Retirees can reactivate their ECU email account and use the same PirateID account credentials to get started.
Passwords for all user accounts are reset every 365 days.
Account management logins
Before September 8, 2025
Beginning September 8, 2025
Available To
Faculty, Staff, Students, unpaid affiliates, retirees, alumni
Get Started
Once you receive your PirateID username/account and activation instructions, new users or new alumni create a secure password and set up account authentication.
Fees
No fees are associated with this service.