Ellucian Banner is ECU’s centralized Student Information System (SIS) and Enterprise Resource Planning (ERP) system. The Banner Student, Finance, and Human Resource modules are used to support academic and administrative needs across the university. Learn more at https://www.ecu.edu/banner.

Categories (2)


Functional, technical and access support services for Degree Works and other systems supported by the Registrar's Office such as Banner Student, Student Self Service, Faculty & Advisor Self Service and Registration and Planning Self Service.

Systems Coordination

Submit tickets to create or update existing Finance or HR/Payroll reports; investigate Banner Finance error messages or data discrepancies; make modifications to security components related to BSR, DOA, or ecuBIC queries; or update system configurations where we are the data owner/system administrator.

Services (4)

Banner HR - EPAFs and Functional Support (HRIS)

Submit this request to the HR Information Systems (HRIS) team for functional assistance with Electronic Personnel Action Forms (EPAFs), Banner HR and Employee Self-Service.

Banner Password and Security Support

Request revocation of Banner security roles and ask general questions related to Banner security and password issues.

Banner Student Account Modification

Banner Student is a module of ECU's Enterprise Resource Planning (ERP) system. A supervisor or manager submits this ticket to request modifications to an employee's Banner Student security access.

Banner Technical Support (ITCS)

Submit to request technical assistance from the ITCS Banner Support and Maintenance team.