ECU Email Support


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Submit a Ticket


ECU email is available through your Microsoft 365 subscription and includes email, calendar, contacts and tasks as well as other features and productivity apps. Mailbox space is 100GB. See the related articles to learn more features.

Submit this form to request assistance with your student, faculty or staff email account or to request an email account for your department.

Available To

Departments (group account), faculty, staff, students, alumni, retirees

Get Started

Account access

  • Web browser.*
  • Desktop or laptop computer. The Outlook mail client is part of the Office download for Mac or PC through your ECU Microsoft 365 subscription.
  • Mobile. Outlook mobile app. Download from your device's app store.

*Alumni who graduated before 2014 log in to

Mobile Setup

  • Microsoft Outlook is the recommended email app.
  • A device PIN is required.
  • Enter these settings:
    Username: complete email address | Exchange Server: | Domain: leave this blank
  • Changing your passphrase through the passphrase maintenance portal does NOT update your mobile app logins. To prevent a locked account, see the Passphrase Reset Process related article.
  • If you prefer to use your device's default email app (rather than Outlook Mobile), see these setup instructions:

Features and Benefits

See the features and overview related article to learn details about your email account. 

Learn More

See the related articles to learn more about your ECU email features.

Integrated Services

Your ECU email account is part of the Microsoft 365 subscription and integrates with Teams, SharePoint, OneDrive and Office. Webex Productivity Tools and Adobe Acrobat can also integrate with email and calendar.


By designing accessible email announcements, readers using accessibility devices can also consume your message. See the related articles to learn more. 


No fees are associated with this service.

Submit a Ticket

Related Articles (4)

Secure the sensitive email you send outside the ECU network and read the encrypted email you receive.
New to ECU email? See this overview to get started.
All users: choose one of three ways to reset your ECU passphrase.
Learn to spot and report malicious email and what to do if you become a victim.


Service ID: 31646
Thu 1/16/20 10:58 AM
Thu 8/25/22 3:15 PM
Service Owner
Unified Communications