Voicemail Service & Support


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Submit this Ticket to request a voicemail account for a new user, to report issues or to request help with a PIN reset.


All campus telephones are digital and utilize the Voice over Internet Protocol (VoIP) that allows voice calls over an internet connection.

There are three ways to check your voice messages:

  1. A notification on your phone's LCD screen and a message waiting light on the hand set alert you to a new message. Press the Messages button to check voice mail. You must have a voicemail PIN.*
  2. Play the voice mail message from your ECU email inbox.
  3. Dial 252-328-9870 to check from any phone off campus.

*Create your voicemail PIN through the Cisco Personal Communications Assistant portal. PLEASE NOTE: When off campus, you must be logged in to the ECU network through a VPN connection to access the portal.

Related Links

Manage your telephone and voicemail accounts through these portals. To access either portal while off campus, you must be connected to the ECU network through a VPN connection.

Available To

Faculty, Staff

Get Started

Manage your voicemail settings through your office phone or a web browser.


Click the Messages button on your office phone or dial 252-328-9870 to access the vm system from off campus. You must have a voicemail PIN to access the voicemail options from your office telephone or off campus. Follow the voice prompts to change:

  • your greeting
  • message settings
  • preferences
  • transfer settings

Web Browser - Cisco Personal Communications Assistant

See the related article for step-by-step instructions.


No fees are associated with this service.

Submit a Ticket

Related Articles (1)

Check and manage your voice mail.


Service ID: 31658
Fri 3/27/20 8:38 AM
Wed 6/7/23 10:52 AM
Service Owner
Unified Communications