Support
An ITCS technician will respond to support requests during regular operating hours.
Phone: 252-328-9866 / 800-340-7081
Submit a Ticket
Overview
Submit this request if your department requires an ECU-managed iPad or Android tablet be configured for a single or multiple users.
Advantages of a managed device include:
- Protection from accidental location or “Find my Device” locks.
- Quick reconfiguration and assignment to a new user.
- Automatic installation of important updates.
- Auto-connection to Eduroam.
- Fast app removal or installation, often within 5-15 minutes of ticket submission.
- Personalized system preferences. Examples include your department YouTube channel, dock and desktop layouts, locked wallpaper settings.
We are happy to discuss a device configuration that meets your department’s needs.
Lockdown requirements: Vulgar language filters with no explicit material (websites, etc.), Apple ID, Apple Store, Find my Device, Location lock or kiosk mode. See the Related Articles section on this page for more information.
Available To
Departments
Features and Benefits
When submitting this ticket, have the following configuration information ready as well as a list of apps.
| Configuration |
Apps |
- Primary purpose
- Single user or multiple users
- Connection to Eduroam WiFi
- Connection to non-ECU networks
- PIN (recommended)
|
- Firefox
- Chrome
- Canto (EHR)
- Citrix Workspace for iOS
- Department YouTube
- Cisco AnyConnect (VPN)
- Microsoft 365 (Office apps)
- Piratedrive
- Other apps as required
|
Related Policies and Guidelines
Service Level Expectations
Fast app removal or installation, often within 5-15 minutes of ticket submission during business hours.
Fees
No fees are associated with this service.