ECU-Managed Tablet Configuration


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Submit a Ticket


Submit this request if your department requires an ECU-managed iPad or Android tablet be configured for a single or multiple users.

Advantages of a managed device include:

  • Protection from accidental location or “Find my Device” locks.
  • Quick reconfiguration and assignment to a new user.
  • Automatic installation of important updates.
  • Auto-connection to Eduroam.
  • Fast app removal or installation, often within 5-15 minutes of ticket submission.
  • Personalized system preferences. Examples include your department YouTube channel, dock and desktop layouts, locked wallpaper settings.

We are happy to discuss a device configuration that meets your department’s needs.

Lockdown requirements: Vulgar language filters with no explicit material (websites, etc.), Apple ID, Apple Store, Find my Device, Location lock or kiosk mode. See the Related Articles section on this page for more information.

Available To


Features and Benefits

When submitting this ticket, have the following configuration information ready as well as a list of apps.

Configuration Apps
  • Primary purpose
  • Single user or multiple users
  • Connection to Eduroam WiFi
  • Connection to non-ECU networks
  • PIN (recommended)
  • Firefox
  • Chrome
  • Canto (EHR)
  • Citrix Workspace for iOS
  • Department YouTube
  • Cisco AnyConnect (VPN)
  • Microsoft 365 (Office apps)
  • Piratedrive
  • Other apps as required

Related Policies and Guidelines

Service Level Expectations

Fast app removal or installation, often within 5-15 minutes of ticket submission during business hours.


No fees are associated with this service.


Submit a Ticket

Related Articles (3)

Guidance for the appropriate use and security of department-purchased mobile devices to protect the ECU network and information from unauthorized access.
Some default features included with the macOS and Windows operating systems do not comply with security guidelines or ECU regulations and are blocked on ECU-managed computers. Other features are managed by IT admins.
All mobile devices used to access ECU email or other business functions require the device meet security requirements and be encrypted. This article outlines how to enable encryption on your personal mobile device.


Service ID: 31742
Fri 7/7/23 9:05 AM
Tue 7/25/23 10:09 AM
Service Owner
Desktop Technologies Support-West