Computer & printer installs or repair; virus and malware issues; device encryption; technology threshold assessment

Services (9)

Computer Service and Support

Request installation and repair for ECU-managed computers, clinic support, purchase consultations and computer surplus pickups.

Computer Virus/Malware Issues

ECU-managed computers only. If you suspect your work computer is infected with a virus or other malware, submit this form for help.

Department Printer Support

Submit to request department printer installation, repair or a consult/price quote.

Device Encryption

Request encryption be enabled for ECU-purchased computers, tablets, thin clients, USB hard drives and flash drives.

ECU-Managed Tablet Configuration

Submit this request if your department requires an ECU-managed iPad or Android tablet be configured for a single user or multiple users.

Student Printing Support

Pirate Print, ECU's print management program, allows students to print, copy and scan classwork. Submit this request to report a printer issue or to request a print job refund.

Technology Security Assessment

Required when purchasing hardware and/or software to ensure compliance with sensitive information guidelines and policies.

Technology Threshold Assessment

The purpose of the Technology Threshold Assessment (TTA) is to aid ITCS in evaluating the information/data in the system and make the appropriate determination about how to treat the information/data, as required by University, State, and Federal regulations.

*Hardware & Printer Support

If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.