Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.
Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.
Submit this request for assistance with department desktop and laptop installation, repair, clinic support and purchase quotes.
If you store sensitive information on your workstation, laptop, flash drive or mobile device, these files should be encrypted to protect them from unauthorized access or theft. Submit a request to have encryption enabled on your Android, iOS or Windows tablet, Linux, Mac or Windows desktop/laptop, Thin Client or USB hard drive or USB flash drive.
ITCS supports department printers in the following ways: Printer Consult/Quote, Printer installation of a new department printer at no charge, including a network laser printer for an entire office or a small laser jet for a single faculty or staff office, or Printer hardware problems.
A Technology Security Assessment is required when the hardware and/or software you wish to purchase or already have purchased will interact with sensitive information.
The purpose of the Technology Threshold Assessment (TTA) is to aid ITCS in evaluating the information/data in the system and make the appropriate determination about how to treat the information/data, as required by University, State, and Federal regulations.
Hardware and operating system support for Unix & Linux server operating systems. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Linux Server operating systems.
Hardware and operating system support for Windows Server OS. Services include system administration, system analysis, performance tuning, security hardening, capacity planning, server provisioning, 24x7 on-call support as well as disaster recovery planning. The team also provides consultation and best effort support to departments on their Windows Server operating systems.
If you cannot find the service you need from the categories above, please use this form to request support, and we will direct your request to the appropriate technical consultant.