Tutorial - Update Computer Login Password Off-Campus

When on campus, changing your password is a smooth process for ECU-managed Windows computers because the system is connected to the ECU network.

However, if your password is changed while off campus (NOT connected to the ECU network), your ECU-managed desktop or laptop computer will not recognize the new password. This means that when you log in to your computer, you must use the previous password but use the updated password to log in to all other ECU systems.

The fix for this problem is to connect to the ECU network through the virtual private network.  Please note that these instructions are for ECU-managed desktop or laptop computers.



  1. Update your password.
  2. Connect to the ECU Virtual Private Network (VPN): https://remoteaccess.ecu.edu
  3. While connected to the VPN, lock the computer through the Start button.
  4. Unlock the computer and log in using the new password while connected to the VPN.
  5. Your login password is now updated.
  1. Connect to the ECU Virtual Private Network (VPN): https://remoteaccess.ecu.edu
  2. Go to the top left of the screen and click the Apple menu.
  3. Click System Preferences.
  4. Click Users & Groups.
  5. Click your account and the Change Password button appears on the right.





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Article ID: 67540
Thu 4/9/20 3:20 PM
Wed 6/5/24 1:40 PM
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Service Management