Off Campus Passphrase Reset

All ECU users are required to change their passphrase every 90 days. When on campus, this is a smooth process for ECU-managed Mac and Windows computers because the system is connected to the ECU network.

However, if your passphrase is changed while off campus (NOT connected to the ECU network), your ECU-managed desktop or laptop computer will not recognize the new passphrase. This means that when you log in to your computer, you must use the previous passphrase and use the new passphrase to log in to all other ECU systems.

The fix for this problem is to connect to the ECU network through the virtual private network.  Please note that these instructions are for ECU-managed desktop or laptop computers.



  1. Log in to the passphrase maintenance website:
  2. Update your passphrase.
  3. Connect to the ECU Virtual Private Network (VPN):
  4. While connected to the VPN, lock the computer through the Start button.
  5. Unlock the computer and log in using the new passphrase while connected to the VPN.
  6. Disconnect your VPN session.
  1. Connect to the ECU Virtual Private Network (VPN):
  2. Go to the top left of the screen and click the Apple menu.
  3. Click System Preferences.
  4. Click Users & Groups.
  5. Click your account and the Change Password button appears on the right.
  6. Macs adhere to many strict password policies.  Re-using a current password or using anything less than 8 characters will not work.






Article ID: 67540
Thu 4/9/20 3:20 PM
Mon 11/7/22 3:37 PM
Service Owner
Service Management

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