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Overview
All ECU users configure Azure Multifactor Authentication* through their Microsoft 365 account when onboarding to ECU. Azure MFA allows log in to email, Canvas and other single sign-on applications.
Recommended Best Practices
Follow these recommended best practices to ensure a smooth, secure experience when accessing the ECU resources you use every day.
Best Practice No. 1 – Make Microsoft Authenticator app your default sign-in method.
Once configured for your mobile phone or tablet (check app store for device compatibility), the access code can be used offline if network and cellular access is unavailable.
- Configure the Microsoft Authenticator app on a mobile device.
- Enable push notifications for Authenticator through your device's settings.
- Requires no internet and verify through code or number matching.
- Best for international travelers.
Best Practice No. 2 – Configure multiple MFA methods.
If your mobile device is unavailable, you can use an alternate authentication method.
- Phone call. Set up a phone number to receive a voice call from Microsoft. Add up to three different phone numbers (does not have to be a mobile).
- Text. Receive a code.
- Windows Hello for Business. ECU-managed Windows 11 computers. 6-digit code authenticates your account for your computer and single sign-on resources.
Best Practice No. 3 – Work around weak cellular signals.
- Enable Wi-Fi calling to receive calls on your mobile over the Wi-Fi network rather than cellular signals.
- See this information for onboarding your devices to eduroam, ECU's primary Wi-Fi network.
- Use the Microsoft Authenticator app which can generate a verification code without an internet connection or cellular signal. The Authenticator app is the recommended default method for users.
Best Practice No. 4 – Periodically check app updates and verification settings.
- Regularly update the Microsoft Authenticator app to the latest version for improved security and features.
- Review and update your secondary authentication methods to ensure phone numbers and email addresses are up to date.
Best Practice No. 5 – Follow these security tips.
- Do Not Share Codes. Never share your verification codes with anyone.
- Do not approve an unexpected MFA prompt until you check your recent activity.
- Check your account’s recent activity through the Microsoft 365 My Sign-ins page. Ignore unsuccessful attempts, but a successful sign-in from a location you don’t recognize should be reported to the IT Service Desk.
Best Practice No. 6 – Contact Pirate Techs if you cannot log in
- Call the IT Service Desk at 252-328-9866.
- Visit your nearest Pirate Techs walk-in location.
- Quick assistance to access your account if you are unable to authenticate. For example, you left your mobile phone at home.