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Network Services provides consultation, design and implementation for all voice, data and infrastructure wiring for departments and agencies within the university system.

Overview of ECU wireless networks. If you are having problems with your wireless connection, please complete this service request.

Departments requiring installation, repair or relocation of coaxial, fiber or other wired network cables and ports should complete this service request. Department FOAPA required.

Both residence halls and campus buildings include wired network ports. Submit this request to report a problem or request connection assistance for your device. This includes connecting a desktop, laptop and scheduling implementation of a file server, network attached storage (NAS) or Internet of Things (IoT) device.

A virtual private network (VPN) is a secure connection between a user’s device and internal ECU campus resources. Submit this form for assistance with VPN or to request a department-sponsored, non-employee account.

Request a consult to add a department server or increase storage on a current server in the ITCS Data Center. Backup options also available.

If you cannot find the service you need from the list above, use this form to request support, and we'll get you to the right place.

Desktop Support for REDE staff only. This includes but not limited to, computer re-imaging, network connectivity, ECU supported software, and printer support.

Multimedia Technology Services provides technical support for Telemedicine on the Health Sciences campus, including HIPAA-compliant equipment selection, network requirements, ECU equipment installation and technical training for on-site IT personnel.

Request the installation of department hardware such as servers, network switches storage and other equipment in the Cotanche and/or Brody Data Centers.

Request the removal of department hardware such as servers, network switches, storage, etc., from either the Cotanche or Brody Data Center.

All ECU users have a secure, 125GB network attached storage folder for sensitive data. Department folders also available.

Network Services provides the infrastructure locate service to identify infrastructure fiber optic cabling buried underground at ECU. Before you dig, request an infrastructure locate to prevent unintended and unexpected network outages.

Abbreviated DNS, the Domain Name System assigns user-friendly names to the devices within the domain/s of a TCP/IP network. System and application administrators within your department may request to change the IP address associated with their associated ECU domain name.

Most devices on the ECU network use dynamic IP addressing, where the IP address periodically changes. However, certain computer programs (Timekeeper, for example) require that a device be assigned a static IP address that does not change. In special circumstances, some users may require a static IP address for a device with a functional requirement.