Virtual Private Network (VPN) Support

Support

An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252.328.9866 / 800.340.7081

IT Help Desk Chat

Submit a Ticket

Overview

Departments should complete this form for assistance using VPN or to request a vendor/non-employee, department-sponsored VPN account.

ECU’s virtual private network (VPN) is an encrypted, virtual “tunnel” between off-campus devices and on-campus information. Connecting to ECU through a VPN prevents data theft between the server and your off-campus device. Through a VPN connection, you access resources such as a personal or department Piratedrive folder or other non-public resource when off campus. Note that you can only connect to ECU resources for which you already have access.

Compatible operating systems
  • Windows 7, 8, 8.1, and current Microsoft supported versions of Windows 10 x86(32-bit) and x64(64-bit)
    • Microsoft-supported versions of Windows 10 for ARM64-based PCs
    • macOS 10.13, 10.14, 10.15, and 11.x
    • Linux Red Hat 6, 7, 8.2, & Ubuntu 16.04 (LTS) , 18.04 (LTS), and 20.04 (LTS)

Windows RT and macOS 10.10, 10.11, 10.12 are not supported.

Login Links

Available To

Faculty, Staff, Students, department-sponsored vendors or guests

Get Started

Install the AnyConnect VPN software

Install the Cisco AnyConnect VPN software through Firefox or Internet Explorer. You only need to install AnyConnect once. You are required to authenticate your identity through MFA when opening a VPN session.

    1. Open either Firefox or Internet Explorer (IE).
    2. Log in to the VPN URL.
    3. Type in your PirateID/passphrase.
    4. Authenticate (verify) your identity through MFA. If this is your first VPN connection, the MFA phone option will not work. Temporarily change your primary MFA method to text message or mobile app. For subsequent VPN sessions, feel free to change back to the phone option.
    5. Read the Terms of Use and click Continue.
    6. Follow the prompts to install the AnyConnect Secure Mobility Client.

The AnyConnect icon is now in your system tray (Windows). Connect to your ECU resources, like Piratedrive, as you normally do when on campus.

Related Policies and Guidelines

Fees

No fees are associated with this service.

 
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Details

Service ID: 11945
Created
Mon 2/1/16 10:04 AM
Modified
Sun 5/23/21 5:47 PM