Virtual Private Network (VPN) Support


An ITCS technician will respond to support requests during regular operating hours.

 Phone: 252-328-9866 / 800-340-7081

Submit a Ticket


Individual users and departments should complete this form for assistance using VPN or to request a vendor/non-employee, department-sponsored VPN account.

ECU’s virtual private network (VPN) is an encrypted, virtual “tunnel” between off-campus devices and on-campus information. Connecting to ECU through a VPN prevents data theft between the server and your off-campus device. Through a VPN connection, you access resources such as a personal or department Piratedrive folder or other non-public resource when off campus. Note that you can only connect to ECU resources for which you already have access.

Compatible operating systems
  • Windows 7, 8, 8.1, and current Microsoft supported versions of Windows 10 x86(32-bit) and x64(64-bit)
    • Microsoft-supported versions of Windows 10 for ARM64-based PCs
    • macOS 10.13, 10.14, 10.15, and 11.x
    • Linux Red Hat 6, 7, 8.2, & Ubuntu 16.04 (LTS) , 18.04 (LTS), and 20.04 (LTS)

Windows RT and macOS 10.10, 10.11, 10.12 are not supported.

Login Links

Available To

Faculty, Staff, Students, department-sponsored vendors or guests

Get Started

Install the AnyConnect VPN software

ECU-managed computers already have the software installed. Click the icon on the taskbar to connect. For personal computers, go to and click the Cisco AnyConnect tile. You only need to install AnyConnect once. You are required to authenticate your identity through MFA when opening a VPN session.

The AnyConnect icon shows with a lock in the system tray (Windows). Connect to your ECU resources, like Piratedrive, as you normally do when on campus.

NOTE: Remote users assigned an ECU-managed computer should connect to the VPN periodically to receive system updates.

Related Policies and Guidelines


No fees are associated with this service.

Submit a Ticket

Related Articles (2)

A Virtual Private Network (VPN) connection creates a secure path between an off-campus computer and on-campus resources.
A Virtual Private Network (VPN) creates a secure connection between your off-campus computer and on-campus resources.


Service ID: 11945
Mon 2/1/16 10:04 AM
Thu 9/8/22 1:18 PM
Service Owner
Network Services